Facebook & Instagram , 4,607 reviews
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It gives a constant warning because they closed the Shopping feature, but it is very good to have a single tool for full integration
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Thank you,
[Meta Support].
i installed the app to be able to advertise my shopify store on facebook. To do this, I first created a private account as prescribed in the app and then a company account. Unfortunately, I was hardly able to use either of them, as facebook blocked both accounts after just one day and did not reactivate them despite me identifying myself twice. My accounts have now been deactivated and I receive no support from facebook. My plan to pay facebook for my advertising has been prevented, even though I have not violated any guidelines. The facebook algorithms simply do not believe that I am a real human customer.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
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Thank you,
Meta Support
I live and operate my store from Nigeria. I don't know why up till now in 2023, I still cannot operate this sales channel just because of my country of residence. This has extremely limited my Shopify experience since I cannot connect Facebook or Instagram as a sales channel. Hopefully someday you get to trust and list my country so I can utilize this app.
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We apologize for the inconvenience caused and thank you for taking time to leave a review. Please contact our Business Support team via this link if you have any other questions regarding country eligibility:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
Meta Support
Absolutely a headache. I had previusly used the old Shopify Facebook Shop App some time ago and has been long uninstalled. However somehow the Commerce ID from that old app is still tied to my Facebook Page. So this new app will not install without removing the old ID. However Meta Support keeps telling me I dont have persmissions to disconnect this old ID and I need to have someone give me full permissions to do so. I have shown them the screenshots showing I have full permissions and yet it still keeps saying I do not have permissions. However they keep getting stuck in thier own flow chart and keep saying I need to ask someone for more permissions.... I am the owner of the company, facebook page, and shopify store. There is noone else capable of giving me any more permissions. I have asked them to tell me who has these magical abilities to give me more permissions, however I get the same flow chart response. It should not be this big of a hassle to install a app on my shopify store and link my Facebook page when it stands to make them money by me doing so.
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
This has been a complete NIGHTMARE. My personal account was hacked and I have lost administrative permissions and now my FB and Instagram shops through Shopify have been blocked. I am losing sales every day because there is no way to reach FB - there is no access to a human being who can help. I have tried to open a new account in my business name and now they claim I am mis-using the platform by using a different name (my business name). I will have to disconnect my Shopify FB and Instagram shops if this can't be resolved. It is the most infuriating thing. I highly recommend insisting that Meta provide access to a human who can help and not just block people who have been hacked. Please f please find a way to help us small business owners. I know I am not the only person who has experienced this. Thank you.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Hello, could you please check what happens when my catalog is not connected to facebook or rather when I connect to fb some products are connected, not all, that is what appears on the shopify platform and the sales manager on facebook shows me another catalog, with another name and with my products, some of which do not have updated prices. I already spoke to facebook I did what they told me but it was not solved. I also turn to you since I have ads running and now it does not show me the most visited products on the platform, therefore I need you to review the platform and give me a solution urgently. Thank you so much
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Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
I was busy setting up sales campaigns to promote our products on facebook and instagram - sadly when it came to publishing the campaigns it failed. Upon closer investigation we found that the "shops" disappeared only to find that the whole integrations has been removed with actions saying that the app requires attention. Further to this I was an absolute nightmare to figure out what was happening, I eventually got an article that advised the shops function is removed. Now we don't event have shops on facebook or instagram in our region, which is completely insane. I started the Shopify platform because of the seamless integration with meta. This is no longer the case. Very upset that we can't have shops in South Africa anymore.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I have gone through the verification process five times and get "stuck" on the phone/text verification every time. I double check the number, went through the troubleshoot process and still, I get no call and no code. There is also no live help.
It is very frustrating and there seems to be no solution as I've already gone through the troubleshooting to no avail, and there is no one to contact.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused in the verification process and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I have everything set up and i keep getting this message Facebook & Instagram has not been set up. Finish the remaining steps to start selling on this sales channel. And when I try to do this it will not let me submit. Very frustrating
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support