The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Unable to connect to Facebook properly. Useless app as it has been like this for a long time. I don't know if Shopify will fix it at all.
Our commerce account is rejected and there is no support for it. Both Facebook and Shopify are unable to help, and if you ready forums, they are full of merchants with rejected accounts with no help. Facebook/Shopify if you are listening, please resolve the issue!
Very bad, there is always the problem of facebook detection error
The credit card information is sent to facebook, and it is impossible to judge whether the purchase event and api are duplicated, resulting in low advertising efficiency...
Slim Shadies Celebrity Sunglasses
Tried to connect my facebook account
it locked facebook
i now have no facebook and have lost access to my business page
cant contact facebook
so have lost all my photos of my children , friends , wedding pictures, priceless memories the lot , absolutely gutted.
opened a support ticket with shopify and no one ever got back to me
Bid and Buy Deals
I would love to be able to write a review, but every time I do I write something that offends the AI checking reviews. So I guess you can no longer be honest about how you feel about anything Facebook related. SHAME. I was TRYING to write about how programmers mark nursing items as non-compliant. That is such a disgrace to every woman out there.
Blue Craft Coffee Roasters
This app like many of the other apps on shopify simply does not work. Shopify blames FB and FB blames shopify and the end customer ends up with nothing.
Venalisa Official Store
useless doesnt work
constantly gives me errors, doesnt allow me to edit my shop properly and cant find help on any of the issues i have.
i ended up deleting this
Bed Bath Home - Whitehouse | Continental Linen
This app seems to have the power to push feed to Facebook without approval. Be aware that any time you add a new product to your shopify store, Facebook publishes it on your timeline without letting you know!
Hey there! Thank you for taking the time to leave us a review. I've sent along an email to you outlining how you can create products without them immediately publishing to Facebook. Let us know if you have any questions! - Jake, Support Specialist
Cove Gallery Weymouth
This app randomly generates posts from Shopify to Facebook when new products are added to the Facebook Channel, rendering social media marketing campaigns via Facebook and/or Instagram totally useless. There is no facility in Facebook to turn off these posts. We have had very negative feedback from our followers that these bland posts are irritating. We are almost certainly losing Facebook followers. We ask that Shopify puts pressure on Facebook to rectify this situation as soon as possible. Note also that the Developer Reply to EJay's review does NOT work - see below: Developer reply
March 1, 2021
Thanks for taking the time to share your feedback! That definitely sounds frustrating and not ideal. In that regard, we have had a few merchants experience the same issue. The issue that you've described is coming from a setting within your Facebook notifications and not from our app directly. We aren't able to control how Facebook displays your product updates however, we did some digging on our end and the way you would turn off these notifications is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should turn off the automatic posts. Thank you! - Anna, Shopify Support
Hey there - thank you for taking the time to submit a review to us! We are always looking at ways to improve our app. The page updating automatically is currently an issue on Facebook's end and I have sent you an email providing you some instruction on how you can contact them directly. Look forward to hearing from you! - Jake, Shopify Support