Facebook & Instagram , 4,627 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
Edited March 18, 2021

FB services are very important for businesses however more live support is required to enable a smoother and easier access to all the tools, functionalities, and strict business rules. More support please, thank-you.

DealzByLuna
Portugal
About 1 year using the app
Edited November 15, 2020

A bit convoluted, but very useful. I would like to see an "easy button" installed for those "Oops, I had Tequila at lunch" days. I liked the big font...Cause I'm blind as a bat. Colors are cool...I don't know what else to say to get you to accept my submission.

Easy Projector Germany
United States
About 1 year using the app
Meta replied November 16, 2020

Thank you for leaving a review and sharing your thoughts! Feedback is extremely important to us, in order to help improve our app and user interface. I'll be sending you an email shortly to see if you have any specifics or further details you'd like to share. - Anna, Shopify Support

November 14, 2020

all good, took some time for some errors, but done at the end. will give it a try, and hopefully have instagram shopping as el l

The Baby Mats Shop
United States
About 1 year using the app
Meta replied November 16, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

November 21, 2020

I haven’t used it yet... I can review again after using it..........................................

TotallyTori
United States
About 1 year using the app
Meta replied November 23, 2020

Thanks for taking the time to leave your feedback! Reviews are optional, and if you prefer leaving one after using the app, I can definitely help with this. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

October 10, 2022

Works flawlessly and I would've been giving it a 5-star rating IF IT WASN'T FOR THE ONE FEATURE THAT ABSOLUTELY INFURIATES me: Whenever I add a new product to my stock in Shopify, a Facebook-post automatically appears on my business accounts feed. It floods the feed, so my followers unfollow my business site, because they feel I'm spamming them, or suspect that I've been hacked. What p*sses me off the most is that it can't be turned off?!?!? * * * Shopify and Facebook - please, please, please give us the opportunity to at least turn this feature off * * *

Golfplakat.dk
Denmark
About 1 year using the app
Meta replied October 11, 2022

Hi there!

Paola here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app.

I can certainly understand how these updates are overwhelming for your followers and, therefore, you want it to be turned off. This feature is controlled entirely by Facebook and it can't be removed from Shopify's end. However, I will be reaching out to you shortly through email with steps that worked in my personal experience.

I look forward to chatting with you soon!

Paola | Shopify Support

May 10, 2021

It's great to have the convenience of FB and Insta shop but it's been selling products that have been sold out. It's supposed to read inventory from Shopify through the app connection. It's leaving customers extremely frustrated and it has everything to do with bugs within your platform or bridge between Shopify and facebook. Needs to be fixed. Better to have people shop the website directly than to deal with the backlashes of this.

Sport of Kings Forever Young
United States
About 1 year using the app
March 29, 2021

It was good I liked the app helped me a lot look forward to using it hope it improves my sales thanks heeps

Battens pcs
New Zealand
About 1 year using the app
Meta replied March 29, 2021

Hey there! Thanks for taking the time to send along a review. I've sent you an email with some resources on how you can further improve your sales using the Facebook app. Look forward to hearing from you if you have any questions! - Jake, Shopify Support

September 20, 2020

As I work from Germany and also my administration team is in Germany I would like to get a documentation in German language ;-)

midasverlag
Switzerland
About 1 year using the app
Meta replied September 21, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

January 31, 2021

It's not hard to figure out but would be better with customer service attached for more help. I created this as a newbee but I am mostly guessing all the time.

PINK SILANTRO
United States
About 1 year using the app
Meta replied February 2, 2021

Thanks for sharing your feedback! We offer support through our app's Get Support button, but I can definitely pass your idea up to our developers. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

September 12, 2020

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

GoSyoping
Singapore
About 1 year using the app
Meta replied September 13, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support