Reviews (9,143)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of setup and the boost in business visibility and engagement these apps provide on social media. They highlight the seamless integration with Shopify, efficient product catalog syncing for shoppable posts, and user-friendly design that facilitates in-feed purchases. While customer support experiences vary, many find it responsive and helpful, especially with syncing issues. The apps are also valued for their sales analytics, helping refine marketing strategies.

October 19, 2022

The app doesn't work, at first, it said "error verifying your account, try in one minute" Now I select the cookies and accept them and it appears the cookies message again and again. Please SOLVE THIS PROBLEM!!!!

HollowCrew
Spain
Over 2 years using the app
Meta replied October 20, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook app on your store and leave a review. The issue you have described here is an issue occurring on Facebook's end, which is being resolved by their team. I'm going to follow up with you over email so that I can let you know as soon as the issue has been resolved, and you can resume onboarding the channel.

Charlotte | Shopify

October 19, 2022

I would have given zero if it was possible. Worst app ever, full of tech glitches for years. Why are you not taking action after so many customers shared the issues? Please hire proper programmers or let the ones you have fix this horrible app. You are losing customers each and every day you postpone addressing the real issue.

Perfumer Dreams
United Kingdom
About 1 month using the app
Meta replied October 20, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand that you are running into some issues with your channel, which I would be happy to help with. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

October 19, 2022

The app doesn't work. It says "There was a problem with this request. We're working on getting it fixed as soon as we can." It's been several days!

TopSmile US
United Kingdom
2 months using the app
Meta replied October 20, 2022

Hi there,

Thanks for your feedback, William here from Shopify. We're currently working with Meta to resolve this issue that you're facing. I understand it's been some time already without a resolution, I'll reach out to you to review your specific situation and discuss the details.

William | Marketplaces Support Specialist
Shopify

October 17, 2022

It does not work. We are getting errors, the app is not even opening. When we tried to open it says: "Your Request Couldn't be Processed
There was a problem with this request. We're working on getting it fixed as soon as we can.
-Return home"

Wagnum
Canada
3 months using the app
Meta replied October 19, 2022

Hi there!

Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.

I look forward to chatting with you!

Paola | Shopify Support

October 16, 2022

Since Facebook took over this, it's way much fucking diffficult. Please all switch to Tiktok. It's the futur

Culver®
Germany
Over 1 year using the app
October 14, 2022

Sucks just don't work it's crazy man feel like I'm going around in circles. So sad keep rejecting products, freezing, or just don't work

AJ Unique Creations LLC
United States
9 months using the app
Meta replied October 17, 2022

Hi there!

Brett here with Shopify! We appreciate your feedback and we totally understand how frustrating it is for your products to be continuously rejected. While this is highly dependent on Facebook, I will be reaching out to you shortly to understand what is happening and help you to move forward. I look forward to chatting with you soon!

Brett | Shopify Support

Edited October 8, 2022

Facebook app is slow. I have been waiting for a month and its still in review. I even emailed Facebook and they are no help. They just say keep waiting.

AEROBREW COFFEE COMPANY
United States
24 days using the app
Meta replied October 11, 2022

Hi there!

Paola here with Shopify! Thank you for your time in giving us your feedback. I understand that waiting for the review can be frustrating. This is highly dependent on Facebook, which means us at Shopify do not have a hand in getting your shop approved faster for you. However, I will be reaching out to you shortly to understand what is happening and provide you with necessary resources.

I look forward to chatting with you soon!

Paola | Shopify Support

October 7, 2022

Please go back to the drawing board. a lot of businesses use fb as a sales channel and it is pertinent that we are able to set up our pixels to run ads. If everyone's review is saying the same thing, you should look into it and see how it can be fixed.

Unofficially Branded
United States
9 days using the app
Meta replied October 11, 2022

Hi there!

Paola here with Shopify! Thank you for taking the time to give us your feedback. I understand how using the Pixel is important for your business and you can onboard Facebook Marketing to connect it. I will be reaching out to you shortly to understand what is happening on your end and provide the next steps.

I look forward to chatting with you!

Paola | Shopify Support

October 4, 2022

No funciona! Cuando intento abrir el canal y conectar mi cuenta, me envía a esta dirección https://business.facebook.com/out_of_scope_redirect/?in_business_subdomain=1#_=_ En la pantalla sólo un mensaje:
"Este contenido no está disponible" Simplemente, no funciona

dshoppingclub
Mexico
Over 2 years using the app
October 3, 2022

Unable to link Shopify to Facebook. Error message states 'ineligible'. Shopify aren't able to figure out why. Have messaged Facebook support. Received a message back informing me they are looking into it. Hopefully this will be resolved. Impossible to understand and navigate settings and help sections in Facebook..it's full of terms and frases that arn'e easy to understand. Not very user friendly!

Amizest
United Kingdom
9 days using the app
Meta replied October 5, 2022

Hi there!

Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel App. While Shopify has no hand in determining the eligibility for the Facebook assets, I will be reaching out to you shortly to ensure you have all the necessary resources to request a review.

I look forward to chatting with you!

Paola | Shopify Support