Reviews (9,859)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the seamless syncing of product catalogs for creating shoppable posts and ads directly on social media, enhancing brand growth and customer engagement. The setup is straightforward, improving the shopping experience and store visibility. The support team is noted for being responsive, especially with product syncing and navigation issues. Many recommend it for its effectiveness in integrating e-commerce with social platforms.
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account got restricted before adding in any of my products, theres always an issue with facebook shop and after three times of requesting reviews, its always an accident then they restrict me again.
Hi There,
Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Aaron
The Facebook sales channel is an absolute joke. I have tried to get a hold of customer service for weeks, if not months, and my account is still prohibited from selling on there. I got banned from selling on their channel before having entered any items into the store. I am a registered business in my country and I am set to become a diamond dealer next week, perhaps I should be happy the $100 million dollars worth of loose diamonds I am adding to my inventory won't be shown on your failing website.
Hi There,
Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Instagram doesn't work. Fix it for better performance and sales. Myst be fix as soon as. The previous app was great
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Overcomplicated setup, not worth the trouble. Also, I Haven't even posted an ad, but Meta has already restricted my account for some reason. I suggest every shop owner to avoid this way of advertising, as there are much better alternatives out there.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Its a headace facebook is going to dies as its not focusing on its services anymore plz fix the issues everytime i try to connect my pixel account there is alwas an error message saying plz try again something went wrong
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
I am also unable to set this up. And when I request support, it takes to a cyclical page just saying "something went wrong"
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
What is going on with this app? "Something Went Wrong" with no way to even start setting anything up... Definitely doesn't give me confidence in continuing to use in the future...
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
Facebook disabled my 5 pages and now they are disabled by business manager who has 10 trained pixels and 5 ad accounts for different stores. Now I found a bug in the Shopify app. Leaving Facebook and move to snapchat and Tiktok.
ERROR: Something went wrong
ERROR: Something went wrong. Please try again.
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
O app apresenta erros, mesmo desinstalando ele e instalando novamente continua dando erro.
Olá!
Obrigado por entrar em contato e por deixar uma avaliação do aplicativo. O problema que você estava enfrentando no aplicativo do Facebook e Instagram deve ser totalmente resolvido. Pedimos desculpas pelo inconveniente que isso lhe causou. Obrigado por usar o aplicativo!
Atenciosamente,
Steve
installed but showing something wrong, Facebook needs to resolve this issue asap, ......................
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve