Like many others who have reported the same issue with this app from Shopify in the Community forum and 1* review comments, our Facebook account was restricted within minutes of installing. We only required it to set up our pixel. We now cannot advertise at all with Facebook or Instagram. I have taken the necessary steps Facebook request to review our account but, due to COVID, it states there are delays. As a wedding business severely impacted by current COVID regulations in the UK, this is disastrous for us. Sarah on Shopify Support chat tried her best to help but said Shopify cannot escalate issues to Facebook which is disappointing considering Shopify's app caused the issue for us and others. I would have expected the Shopify app developers to be able to resolve issues directly with Facebook rather than leave it to their clients to resolve with Facebook. Our only option is hope Facebook review our appeal soon... or that Shopify step in and take ownership.
pas commencer à utiliser l'appli pour le moment, on verra par la suite si elle m'a vraimeent été utile
Had problems installing. The app would stop, not move forward and not provide proper message to tell me what it was. I worked on it for days and finally figured out on my own. Yes, I had contacted support who knew less than me. Now we are having issues with Google and I have a good guess that it is coming from this. The app most likely created hundreds of orphan pages and our google ranking is sinking. We need to have the facebook shop, just not sure I need this app. I sent a message to your support, there is no chat. Very frustrating at the worse time in the year for this to happen.
Thank you for taking the time to share your feedback and experience. The Facebook app is designed simply to create a connection between Facebook and Shopify to sync your products should you want to promote them via Facebook Pages, Instagram, or Marketing. While the app itself would not cause orphan pages, I'd be more than happy to go through your store with you to help identify what may be causing this issue. I'll be following up by email shortly to discuss next steps. - Veena, Shopify Support
"There was a problem with this request. We're working on getting it fixed as soon as we can." Cant accept all the terms. Get no answer back for days now.
Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you were receiving an error message while going through the set up process. I'll be following up via email to look into any issues you are currently facing to ensure you are getting the most out of our app. - Anna, Shopify Support
Ein bischen schwierig, und auch hier wird dem Konsumenten die Einstellungen nicht leicht gemacht. Mein Wunsch: denkt doch einmal an den Kunden!
Vielen Dank für Ihr Feedback! Wir arbeiten hart daran, unsere App-Funktionalität zu verbessern. Daher möchte ich dies für Sie weiter untersuchen. Ich habe eine E-Mail an Sie gesendet und hoffe, bald mehr von Ihren Gedanken zu hören. - Melvin, Shopify-Support (Sent using a Translator)
my pet lamb
Facebook Business Manager is terrible and when you encounter issues there is absolutely zero human support to resolve simple issues - my ad account was disabled (despite not even having tried to run any ads as I was just setting it up). I have spent the best part of my week trying to get my issues resolved and to be honest it has delayed my business launch by a week. Facebook Need to create a dedicated support for this.
Thanks for sharing your feedback! I definitely understand the frustration of not receiving support when you really need it. I want to get to the bottom of this with you, and in that regard, I’ve sent out to an email to you. I hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Says my business manager is not eligible for ads. As a result it has completely removed my pixel from the store and I cannot get it integrated at all. In touch with FB support which takes super long to get back to you. Massive impact on sales a result of this issue. Shopify, please bring back the native integration of the pixel!
Thank you for taking the time to share your feedback and leave a review. When it comes to ad eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Veena, Shopify Support
Zero Support. Unable to Publish shop. Product Prices are all messed up. No Trouble Shooting steps anywhere.
Thank you for taking the time to leave a review. I'd like to look into your product pricing and sync issues further so I'll be following up with an email shortly to discuss details and help you find a resolution. - Veena, Shopify Support
Can't chose to use only the pixel, no product mapping, no category mapping, the app gets all the description not the seo one. Its a badd app for the final aparence of your instagram store
Thank you for sharing your review and leaving feedback. Merchant feedback is valuable to us as we continue to develop and upgrade our apps for optimal use. I'll be sending you a follow up email shortly to discuss any further comments you have. - Veena, Shopify Support
Runnin' R Ranch
I was previously using the Facebook shop and Instagram sales channels and all was working well. After being forced to delete the older ones and install this one, it will not work. I can't connect. It keeps showing many errors. It won't publish products. The old connections tags are all removed. It is a complete nightmare! Do not switch if you don't have to!
Thank you for letting us know your experience with the new Facebook app, we always want to hear how things are going from our merchants. I'm going to follow up with you over email, so we can make sure you're getting all the support you need. - Cíara, Shopify Support.