Like many others who have reported the same issue with this app from Shopify in the Community forum and 1* review comments, our Facebook account was restricted within minutes of installing. We only required it to set up our pixel. We now cannot advertise at all with Facebook or Instagram. I have taken the necessary steps Facebook request to review our account but, due to COVID, it states there are delays. As a wedding business severely impacted by current COVID regulations in the UK, this is disastrous for us. Sarah on Shopify Support chat tried her best to help but said Shopify cannot escalate issues to Facebook which is disappointing considering Shopify's app caused the issue for us and others. I would have expected the Shopify app developers to be able to resolve issues directly with Facebook rather than leave it to their clients to resolve with Facebook. Our only option is hope Facebook review our appeal soon... or that Shopify step in and take ownership.

pas commencer à utiliser l'appli pour le moment, on verra par la suite si elle m'a vraimeent été utile

Had problems installing. The app would stop, not move forward and not provide proper message to tell me what it was. I worked on it for days and finally figured out on my own. Yes, I had contacted support who knew less than me. Now we are having issues with Google and I have a good guess that it is coming from this. The app most likely created hundreds of orphan pages and our google ranking is sinking. We need to have the facebook shop, just not sure I need this app. I sent a message to your support, there is no chat. Very frustrating at the worse time in the year for this to happen.

"There was a problem with this request. We're working on getting it fixed as soon as we can." Cant accept all the terms. Get no answer back for days now.

Ein bischen schwierig, und auch hier wird dem Konsumenten die Einstellungen nicht leicht gemacht. Mein Wunsch: denkt doch einmal an den Kunden!

Facebook Business Manager is terrible and when you encounter issues there is absolutely zero human support to resolve simple issues - my ad account was disabled (despite not even having tried to run any ads as I was just setting it up). I have spent the best part of my week trying to get my issues resolved and to be honest it has delayed my business launch by a week. Facebook Need to create a dedicated support for this.

Says my business manager is not eligible for ads. As a result it has completely removed my pixel from the store and I cannot get it integrated at all. In touch with FB support which takes super long to get back to you. Massive impact on sales a result of this issue. Shopify, please bring back the native integration of the pixel!

Zero Support. Unable to Publish shop. Product Prices are all messed up. No Trouble Shooting steps anywhere.

Can't chose to use only the pixel, no product mapping, no category mapping, the app gets all the description not the seo one. Its a badd app for the final aparence of your instagram store

I was previously using the Facebook shop and Instagram sales channels and all was working well. After being forced to delete the older ones and install this one, it will not work. I can't connect. It keeps showing many errors. It won't publish products. The old connections tags are all removed. It is a complete nightmare! Do not switch if you don't have to!