Facebook & Instagram , 3,977 reviews
It won't let me download the app. It keeps saying page not available or found everytime I hit "add app"
Hi there,
Nate here from Shopify. I'm sorry to hear about the issues that you ran into while trying to install the Facebook channel app. I'll be sending an email to open up the lines of communication and help where I can.
Nate | Shopify
I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?
Hey there,
Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further with you.
Ashley l Shopify
I received multiple orders in which the customers used Facebook to complete checkout. For these orders, I am receiving a message in shopify saying the order is on hold and I need to fulfill it via Facebook Commerce manager. Commerce manager says the order is on hold and I need to fulfill it in Shopify. It's a real mess and it is causing major frustration and wasted time. Not to mention, am I ever going to get paid for these orders? Seems no one at FB or Shopify has any answers. Looks like this problem has been going on for quite a while. See link below. https://community.shopify.com/c/shopify-discussions/facebook-orders-not-syncing-to-shopify-order-page/td-p/955390 Someone please help.
Hey there,
Chris here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.
Chris l Shopify
Unfortunately, the app will not connect to my Facebook Page. The error message states that "the Facebook page is Owned by Another Business" when in actual fact this is not true. I have wasted so many hours trying to troubleshoot this. Thank you Shopify support for your assistance thus far, but no solution yet on ticket 28645071. Please do contact me when one of your support staff have a solution on this. Thx J
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist
This app is attaching to the wrong shopify store. It is for renters-rehab.myshopify.com. I was advised by support to add its DNS code to the shop it is currently attached to. That has made the problem. worse because its now. embedded in the code of both stores.
Hi there,
William here a support specialist with Shopify. I see that you've had some trouble with the Facebook channel, since your request includes some details specific to your situation I'll reach out to you via email to ensure we can help you resolve this.
William | Shopify Support Specialist
We needed to reinstall the app, and we got a "there's not page at this URL" error. After spamming the Add button a dozen times, it finally went through.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you were facing when trying to install the channel. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see how I can help you out.
Robyn | Shopify
I used this before and started having trouble and deleted it, When i went to re add it and click the button to do so it says page not found. Am I doing something wrong?
Hi,
Thanks so much for letting us know about this. I'm going to send you an email so we can make sure we get to the bottom of everything and get this set up for you. Keep an eye out for it in your inbox.
- Cíara, Shopify Support
Is there anyone at Shopify who can help me with this app setup and connecting my catalog. Most of my items is disapproved?
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the trouble you are facing in regards to your products getting disapproved. I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.
Adil | Shopify
After reading some of the reviews here, I am relieved to know it's not just me. I have struggled with this Facebook app for weeks now, trying to fix things and having errors. I'm pretty new to this. After having my FB add run smoothly for several weeks, all of a sudden the IG has an error and I can't fix anything. I am going to delete the whole thing and then in a couple of days, try to start over.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify
Too many errors after adding this. Old pixel is still on fb, unable to edit iOS preferences for new pixel. Unable to change the old pixel in running ads.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear of the struggles you are facing with the pixel. While Shopify support the installation of this, we don't have access to the existing pixel on the Facebook side. That being said, I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify