Facebook channel

Facebook channel

by Shopify

Bring your products to Facebook and Instagram users.

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    72% of ratings are 5 stars
  • 4 of 5 stars
    18% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    4% of ratings are 1 stars

All reviews

1 - 10 of 26 reviews


Sorry, I am currently experiencing problems. The Facebook Incident Management Center detected that the browsing page had sent credit card information to Facebook, but they did not allow this information to be sent to them. what should I do? Please help detect and find the problem, okay? ? ? Since our product page does not have any fields for customers to fill in credit card information, this message cannot be sent. Do you have wrong information and provide it to them?

Sayra Exclusive

Good app. Easier to use. Connects to accounts by a click, faster and better for website mobile users.


Facebook has become very difficult to manage. Too many information that comes in bulk instead of through the process of setting up a business account. It made me hire someone to do it and it was a very bad experience so now I will have to set it up all myself.

Developer reply

April 2, 2021

Thanks for taking the time to submit a review! I've sent you an email with some information about navigating the channel, and would love to chat more about any issues you ran into. Look forward to hearing from you - Jake, Shopify Support

Dogwood Harbor

This channel repeatedly told me my products and shop was approved, but when I went to the Shopify Commerce Center, that was not true.

Developer reply

March 29, 2021

Hey there! Thanks for your feedback - we are always looking for ways to improve the functionality of our app for current and future merchants. I’ve sent out to an email to you and hope to hear back from you soon. - Jake, Shopify Support

Geek Jack


Abundant Earth Collective

I USED THIS app to help me promote my products on social media. I'm quite confused as to how to even make a post. Other than that , all good.

Developer reply

March 13, 2021

Thank you for taking the time to share your experience. Your feedback is extremely valuable to us and I want to ensure you are getting the most out of our app. I will be reaching out via email shortly to connect with you. Look forward to hearing back. - Anna, Shopify Support

The Hippie Farmer

it always seems like my old listings dont get deleted if they are put on draft or deleted off shopify. People seem to always have issues checking out through facebook as well.... it always disconnects with shopify. Hoping it will start to work better.

Developer reply

March 1, 2021

Thank you for leaving a review. Merchant feedback is very important to us and I want to ensure the app is functioning as expected. I will be reaching out to you shortly via email to ask for more details. - Anna, Shopify Support

Lashey Lashes

need more information, more information on how to use this app and steps. its to confusing need more specific steps.

Developer reply

February 26, 2021

Thanks for sharing your feedback! I’ve sent out to an email to you providing some more information about your setup process. You can respond directly to that email if you have any questions! - Jake, Shopify Support

Jack's Coffee

Went through the process to 'Set up the new Facebook channel' multiple times. Each time it'd say 'You're all set!' and I'd be greeted with another 'Set up the new Facebook channel'.
On about the 8th time, as I'm writing a 1 star review, and it finally connects.
So frustrating.

Developer reply

February 26, 2021

Thanks for sharing your feedback! I'm glad to hear that the connection eventually worked. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jake, Shopify Support


I use this app to sell. BUT it won't recognise me as the main admin so i cant set up facebook or instagram ads with it. I am the sole owner of the business and don't have anyone else working on the site so I am confused

Developer reply

February 6, 2021

Thanks for leaving your review. I know Facebook admin permissions can sometimes be confusing. I'd like the opportunity to look into this to see if I can provide you some guidance. I will be sending you an email shortly to ask for more information. Look forward to hearing back. - Anna, Shopify Support

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