All reviews
Catear Ltd Co.
Once I set up this app Facebook restricted my advertising and when I sent my ID in for review I was permanently restricted. If someone could point me in the right direction to appeal this decision I would be more than thankful!
Developer reply
Hey there,
Luke here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, we really appreciate your feedback. I'm sorry to hear of the struggles you have been facing regarding your restricted Ad account. While Facebook has full control over all suspensions, I am follow up with you in an email to open up the lines of communication here as I believe we can help to get this set up properly for you.
Luke | Shopify Support
Crush Room
My purchase events were duplicated after I used Conversion API tracking. I could not edit the code to add event_id as custom parameter to avoid this issue.
Sport of Kings Forever Young
It's great to have the convenience of FB and Insta shop but it's been selling products that have been sold out. It's supposed to read inventory from Shopify through the app connection. It's leaving customers extremely frustrated and it has everything to do with bugs within your platform or bridge between Shopify and facebook. Needs to be fixed. Better to have people shop the website directly than to deal with the backlashes of this.
CarAudioStuff
The following message appears on all my ads: "A problem with Facebook prevented your activity from being resumed. Try to resume in a few minutes." Tried, and tried, and it never works. Shopify support can't help. How do I get app support?
Developer reply
Hi there! Thanks for taking the time to share your feedback on the Facebook Channel!
Errors like this are often returned due to brief outages, or it can be related to having incorrect permissions (for example, not having admin access to the connected ad account or pixel). In the majority of these cases the problem can be resolved by disconnecting and then reconnecting the Facebook Account that is currently connected to the Facebook Channel. This essentially resets these tokens and is often successful in allowing you to continue with setting up your ads.
I'd love to help check in on this with you to cover our basis so you can get started with your Facebook campaigns at the earliest. I'll be following up with you via email to offer assistance. Chat soon!
Nidhi | Support Specialist
GizmozTshirts
Shopify works amazing with thier app but they are Unavailable for our region while some people used VPN to access thier service
LoveAllGreen
I used this app to help my e-commerce, because now a days is really important to conect all the channels .
Technotrade Associates
Helps to promote site better and in a more structured way. The promotion of paid ads is easier with this kind of tool
Fashion Mode Création 89
Realy so glad je découvre et j'en suis ravis de vivre le plein expansion
dans ma vie professionnelle
Inspire Me T'S Inc.
I have had TONS of issues with connectng pixels, Ads and messenger ! I have been directed and redirected and asked multipple tons to add acount pages etc....Now my shop is ready to begin selling ...yet 'i m told it will be four weeks. Meanwhile , FB is quick about rejecting my shop . This whole setup is definately not user friendly for ppl like me who have zero Techy experieence ! And lastly , why try to get my money to promote my products on a Biz page that i'm unable to put to full use because my shop is still waiting review, and the requirement is i have to already be selling or posting my products first when i'm a new start-up and still setting up my Shopify store ssetup !! Totally ridiculous !
jamokstores
I use this app to get trafik to my web.What my problem is that I had not lunched my website. I am working om that now.
Developer reply
Hey! Thanks for taking the time to leave us a review. I've send you an email with some resources to check out, as well as to chat if you have any questions about the process. Looking forward to hearing from you! - Jake, Shopify Support