Facebook channel

Really struggling with the facebook apps, trying to set up a new collection in my FB insta store, i spend hours doing it then it isnt recognised! sems like FB is all over the place at the moment, no customer support or help either.
Also it seems to import every single item i've ever had on my store, including all the out of stock, archived products, its making the feed enormous and full of things i dont want, really wastes loads of your time!

I've been on Facebook with my personal account for years, as I'm sure everyone else has. I literally thought, despite the negative reviews, that it would be good to advertise with them also. NOPE, I should have listened and getting support from Facebook is a mystery. My ad was approved and then a couple of days later it was rejected. I'm figuring out now that it's because I sell ladies lingerie, which by the way, was nowhere in the ad. Only Jewelry, a dress, and Jeans!! So I can't advertise. I just unsynced the FB from the Shopify period. A total letdown. I'm not selling porn. It's bras and panties and lingerie which is NOT even in the video ad. Geez. No support from them and Shopify can't help because FB is a 3rd party. Same thing with Pinterest but they didn't ban me, just keep emailing me that the underclothing is violating their policy. Makes you want to give up. SHOPIFY SUPPORT you do not have to respond here that you will contact me. I've been to your support a couple of times. You can't help either. It's a 3rd Party. I just want to warn folks about Facebook and its mysterious policies that do not match up to the great things you are selling. I really saw all the negative reviews and jumped in anyway like an idiot.

I’ve been trying to connect my Facebook account and instagram, but it keeps saying error. How am I able to get assistance since I can’t speak to a live agent.