Faire: Sell Wholesale

Just started wholesaling 3 weeks ago and have 5 orders !! Learning more everyday and updating and optimizing my store. FAire is helping me get the sales I need to grow my business. Thank you

Get several orders a month, that I would not have gotten otherwise. Seamless product integration. Thanks Faire!! You have been more than FAIRE to me.

We've been selling on Faire for 5 years now - ever since we lost our brand account manager we have had the WORST customer service and absolute worst experience. I have been trying to get help for nearly 3 weeks now - our shopify is no longer integrating, on top of that Faire suspended our best sellers, siting that their was a pricing issue. I had explained several times that like several companies, we had to raise published prices slightly dues to tariffs. Our own website reflects this.. but they did not listen and removed our best sellers just as we are entering our busy sesason. I have customers complaining and wanting to order products, but cannot check out after adding to their cart! I email support repeatedly, nothing. I call the phone # for them and you are told that this line is not supported...!!! I'm about ready to bail! Was a great resource for us in the beginning but now..

Faire has become such a incompetent company. Our sync never works, and they can never help. So we re-install and delete all 500 listings 20 at a time again and again in a loop.

This company went out of it's way to undercut and out market competition until they became a monopoly and now we have a company that only cares about their bottom dollar leading the american wholesale industry. Go figure we get this lack luster support.

In my experience if you don't poke them every week they'll just never write back, too.

I was able to set up my store correctly, but then when I go to check my products, there not showing up and there's no screen to see them. I cannot stress how hard technical issues have made things.

This app is really great until it's not. Some products publish perfectly and the inventory sync is on point. Other items (and they're completely random) don't pull over to Faire at all. I'll double check every setting is correct and all info is in there...nothing. The customer service is non-existent. I'll go to Faire and ask for help there and they ask if you actually have the product in Shopify. Well...obviously lol.
For anyone experiencing the same issue as us: add the product directly to Faire and match the SKU to the product in Shopify. From here, it SHOULD show up in the Faire Wholesale app on Shopify as 'not-linked'. We still can't figure out a rhyme or reason as to why some products don't pull through. It's so frustrating and I wish there were more help.

I recently launched my new Shopify store and connected it to Faire, and I couldn't be happier with the results! The integration was seamless, allowing me to effortlessly showcase my unique products to a wider audience. Faire's platform not only connects me with retailers but also simplifies the order process, making it easier to manage my inventory and grow my business. The supportive community around Faire has also provided me with invaluable resources and networking opportunities. Overall, this partnership has truly elevated my shop's visibility and sales, and I highly recommend it to any small business looking to expand their reach! Thank you Wendy Laverick

After the latest update, I can no longer publish products to Faire. I followed the steps in the video, but the products listed under Faire Wholesale sales channel in Shopify don’t appear on the Faire website. It’s so frustrating

Its okay not great. There's so many bugs and or quirks that prevent it being 5 stars.

Adding products to faire is a cumbersome process and once you do it, its done. So there's no way that products in faire stay updated after you updated them in Shopify (its not a 2 way sync - its just an import).

Also if you edit an order in Faire, it doesnt update in shopify and you can't edit the order in shopify so your inventory is then off.

And lastly support is not very helpful.

We have been on Faire for several years. We recently were locked out of our account and have received no responses from Faire Support in nearly two weeks. Faire is now canceling orders that have already shipped, so we will not receive payment for these orders.

Absolutely awful support.