Faire: Sell Wholesale

We have been on Faire for several years. We recently were locked out of our account and have received no responses from Faire Support in nearly two weeks. Faire is now canceling orders that have already shipped, so we will not receive payment for these orders.

Absolutely awful support.

I would give it less than one stare if I could. I was told I need to update to this app by the end of the month so I did. It took all my wholesale pricing and made it the suggested retail price slashing my wholesale pricing by 150% when I asked if they could roll back my site I was told no I have to do it manually. Just a few thousand items to reprice and on Black Friday!!!!!!

App does not integrate with my shopify store. Consistently get a "Connection Error Reset" message that neither party has been able to resolve. Faire says it's a Shopify issue. Shopify says it is a Faire issue and to contact their developers.

Faire has been pushing to use this Shopify/Faire integration, so now I'm finally trying it, but the app keeps stalling...

We were invited by another seller, already approved, set up our shop on Faire and then got a message "After careful review, your Faire account has been closed due to concerns about the performance or quality of your shop." Our shop wasn't even active yet on your platform. The quality of our products are paramount to us, read our reviews. Unfortuantely Faire is now targeting companies with ridiculous, judgemental, and very disparaging ratings and need to be aware of the legal consequences that could be taken against them by various brands. Good riddance as we're not even interested in your services in the first place!

I installed this Shopify application to try to increase my money,
after more than a year after installing it I had an order, a customer wants 80 pairs of sunglasses for a total of €1,500, I shipped the order and FAIRE has never paid me since February 2024 .
At first, they blocked my account on the grounds that I shared sensitive company information with the buyer, which is incomprehensible and impossible.
Subsequently ADYEN their platform asked me for information on my company, identification, IBAN, my identity card, I gave them everything but each time they tell me that something is missing and never validate, never giving me never clear instructions to resolve the problem.
Subsequently, I contacted customer service several times, no one competent to help me resolve the problem, each time the same generic email which does not help and does not advance anything, a certain Roger, stupider than him you die!!
So by harassing them, instead of paying me, they blocked my account, so that I would stop asking them to pay me, FAIRE and ADYEN big ROBBER.
It's clear that it's a small, insignificant company that will soon come to an end.
Shopify doesn't help me, Shopify puts me in contact with this robbers but then takes no responsibility.
It's not €15, €1,500 is not a fortune but I will get everything back, down to the last cent.
From France I am going to file a complaint with the police against the seller, FAIRE and ADYEN.
I don't recommend this platform, there are much better than them, don't waste your time or money,
And thank you again Shopify for doing nothing

Not recommended at all. I give it a 0. Don't join their platform. They cancel your account when you have had integration problems and leave you without service. Not recommended. The support team is limited to making a copy paste without any further solution. REGRETTABLE. I rate this app and company a 0.

Not even 1 star they deserve. We have been on the platform for more then 3 years and suddenly they are targeting our brand is saying we buy products from third party websites. After sending all the evidence and defending the case, Matt at Customer Support is extremely rude and unhelpfull. Afterall the fees are too high for the amount of sales you make on the platform.

Avoid at all costs!!!

I have been a supplier for Faire.com as a Top Shop for over a year. My company is headquartered in the US and is a trademarked brand. I used Alibaba to find a manufacturer who manufactures my customized products. My products are all branded with my trademarked brand and produced at specification only for my company. I have used a manufacturer who has met stringent social compliance regulations, and have worked with a third party company to ensure quality control. Despite this I was recently told that my company cannot be listed on Faire.com anymore. The Faire.com agent compared my brand to buying things off SHEIN and reselling them on Faire.com. Finding a manufacturer on a platform with manufacturers should be allowed! Comparing a trademarked brand with customized inventory that’s has been manufactured at specification and is owned by my company and housed in US warehouses to dropshipping/ reselling things off SHEIN is insanely offensive.

The catalog sync does not respect whether or not the product is excluded from the Faire channel. This has led to situations where products that we do not sell via wholesale are being synced automatically, including products that CANNOT sync to 3rd party channels like Shopify Bundles, and stuff that is limited to certain Markets.

If you're going to have an app that is a Sales Channel, it needs to actually respect whether the product is enabled for your channel.