Faire: Sell Wholesale

Not even 1 star they deserve. We have been on the platform for more then 3 years and suddenly they are targeting our brand is saying we buy products from third party websites. After sending all the evidence and defending the case, Matt at Customer Support is extremely rude and unhelpfull. Afterall the fees are too high for the amount of sales you make on the platform.

Avoid at all costs!!!

I had a very disappointing experience with the Faire integration for Shopify. After spending a month in endless back-and-forth messages, Francisco (Faire Integrations) failed to connect the module to my store. Once it became clear he couldn’t solve the issue, he simply refused to help me any further. Since then, the company has completely stopped responding to my messages.

I invested my time and effort expecting reliable support, but instead I was left with no solution and no communication. This level of service is unacceptable.

App does not sync properly and Faire has zero support to help you navigate the connection. Their support team never responds to emails and their further claims to "investigate further". Products and data do not sync into Faire. Waste of company time and resources.

I haven't been able to sync orders or product information for days. What's going on? No one seems to be paying attention.

Product linking and updates are not working well ! Synch is also not doing great !

I would give it less than one stare if I could. I was told I need to update to this app by the end of the month so I did. It took all my wholesale pricing and made it the suggested retail price slashing my wholesale pricing by 150% when I asked if they could roll back my site I was told no I have to do it manually. Just a few thousand items to reprice and on Black Friday!!!!!!

Mein Konto wurde ohne Grund gesperrt und auf Nachfrage an den Support kriege ich die Aussage "er könnte mir keine näheren Informationen" geben. Für ein B2B Portal sehr unprofessionell.

App does not integrate with my shopify store. Consistently get a "Connection Error Reset" message that neither party has been able to resolve. Faire says it's a Shopify issue. Shopify says it is a Faire issue and to contact their developers.

I installed the app weeks ago and my account is still in review status. Doesn't look like anyone is actually monitoring this app.

I installed this Shopify application to try to increase my money,
after more than a year after installing it I had an order, a customer wants 80 pairs of sunglasses for a total of €1,500, I shipped the order and FAIRE has never paid me since February 2024 .
At first, they blocked my account on the grounds that I shared sensitive company information with the buyer, which is incomprehensible and impossible.
Subsequently ADYEN their platform asked me for information on my company, identification, IBAN, my identity card, I gave them everything but each time they tell me that something is missing and never validate, never giving me never clear instructions to resolve the problem.
Subsequently, I contacted customer service several times, no one competent to help me resolve the problem, each time the same generic email which does not help and does not advance anything, a certain Roger, stupider than him you die!!
So by harassing them, instead of paying me, they blocked my account, so that I would stop asking them to pay me, FAIRE and ADYEN big ROBBER.
It's clear that it's a small, insignificant company that will soon come to an end.
Shopify doesn't help me, Shopify puts me in contact with this robbers but then takes no responsibility.
It's not €15, €1,500 is not a fortune but I will get everything back, down to the last cent.
From France I am going to file a complaint with the police against the seller, FAIRE and ADYEN.
I don't recommend this platform, there are much better than them, don't waste your time or money,
And thank you again Shopify for doing nothing