Faire: Sell Wholesale

WHAT A NIGHTMARE. I have been working on and off since March (it's now July) to get my Shopify-Faire integration to work correctly. I got so frustrated that I just put it aside for a couple of months only to return to a bigger nightmare ... products duplicating, some missing, inability to add things to cart, carts emptying, etc.... The issue is likely not that complicated but there are too many ways that you can sync the two systems and no good troubleshooting support. BUT the main issue is that Faire support takes forever to respond and when they do so they select one thing to focus on which is often not the crux of the issue. I've decided to delete the app and start from scratch but my store was essentially ineffective during all of Faire's Summer Market and I got minimal to no response or help from Faire. I am integrated with a couple of other platforms and the process was very smooth so the issue is 100% this app.

The order syncing is a little fishy - Shopify and Faire orders will currently not sync both ways unless the Faire orders are within a shipping zone (meaning that geographical area gets flat rate shipping on all your products). This is due to a shipping issue between Faire and Shopify.

Otherwise, great app. You need to make sure everything syncs to Faire correctly.

This app is a great idea but definitely has some issues. I only want to offer a fraction of my products on Faire but when I installed the app, ALL products were assigned the Faire tag. I removed the tag, but the products are still in Faire with no easy way to remove them. They are disabled, but it's still very cumbersome. I also have no reason to show Faire orders in my Shopify dashboard. It skews my daily sales numbers and creates two places where the order exists (in Faire and Shopify). I wish there was a way to keep the integration but turn off orders from showing in Shopify. I'd prefer to not use this app at all, but the one benefit that is really helpful is the inventory sync in Shopify and Faire .