Faire: Sell Wholesale

We've been selling on Faire for 5 years now - ever since we lost our brand account manager we have had the WORST customer service and absolute worst experience. I have been trying to get help for nearly 3 weeks now - our shopify is no longer integrating, on top of that Faire suspended our best sellers, siting that their was a pricing issue. I had explained several times that like several companies, we had to raise published prices slightly dues to tariffs. Our own website reflects this.. but they did not listen and removed our best sellers just as we are entering our busy sesason. I have customers complaining and wanting to order products, but cannot check out after adding to their cart! I email support repeatedly, nothing. I call the phone # for them and you are told that this line is not supported...!!! I'm about ready to bail! Was a great resource for us in the beginning but now..

Fairly smooth except did not like photo options for main photo on homepage. Rectangle shape and space did not work well for most photos

I had a very disappointing experience with the Faire integration for Shopify. After spending a month in endless back-and-forth messages, Francisco (Faire Integrations) failed to connect the module to my store. Once it became clear he couldn’t solve the issue, he simply refused to help me any further. Since then, the company has completely stopped responding to my messages.

I invested my time and effort expecting reliable support, but instead I was left with no solution and no communication. This level of service is unacceptable.