Fairing: Post Purchase Surveys

Adding a post purchase survey has been immensely helpful in understanding our marketing attribution. The customizable Enquire features allow us to gather rich data about our customers and gives us a wide variety of ways to action on it. Highly recommend for any retail business!

Fairing was easy to set up and gave us immediate, useful data. We used the built-in integrations to send to other systems and make the data collection work, providing a better customer experience.

The nicest customer service I have ever encountered. Awesome app, really easy and adds high value. LOVE IT!

Great app with great support! Produces some truly valuable insights we can’t get from our traditional analytics.

I feel like I'm in on a Shopify integration secret...this app is brilliant! I check it almost every day, response rates are really amazing and it gives us great insight into where our customers are coming from. Conversion attribution by the customer, right at the moment of purchase that isn't obtrusive to customers at all...this app should be used by everyone.

This app is really wonderful for any brand looking to get direct feedback from their customers. Setup is super intuitive, and engagement has been really impressive. As a new brand, this has helped us immensely into gaining visibility into where our very first customers heard about us, and what drove them to convert.

Meets all of our needs in terms of a post-purchase survey. Has unlocked a lot of great insights that our analytics cannot provide.

Fairing has been awesome for us so far. We are a two-man company with little to no data analysis experience. Fairing has been outstanding because it allows for us to seamlessly gather important data which leads to actionable decisions, without little to no effort on our end. They recently introduced the google sheet integration which is extremely helpful for exporting the data in an easy to splice format and have a phenomenal customer service/on-boarding team. It's really easy to set-up initially, their pre-filled question bank is outstanding, and it's seemingly very fairly priced for the level of data you get with a turn-key solution.

They make themselves very available to assist in ideating on new data to collect, splicing and reviewing the data, and are very open to feedback/new feature releases. New features seem to be released at a relatively quick frequency so I'm excited to see where it goes.

I was not paid or incentivized to write this review, I just believe this is a no-brainer app for any small, or large business, looking to understand their customers more, which is increasingly difficult in today's world of privacy settings and DTC space.

This app works great for us! Easy set-up and customization. Really excited about the response rate we are receiving from our customers!

Great app and really amazing support. We use the app on the thank you page to let them choose which charity we donate our profits to. It works great and we've had really good feedback from customers.