Fairing: Post Purchase Surveys

Fairing has been pivotal in adding additional layer to understanding our multichannel attribution as well as digging into customer insights: from what products they would like us to develop and sell to what specifically they liked about their product of choice.
We increased our post purchase survey response rate dramatically since implementing Fairing. We are not relying on email for this specific purpose anymore, but instead all the questions conveniently sit on the post purchase page. Win for our customers as they get one less email into their inbox, win for us as we get more responses and hence more reliable results.

Solid app, great UX, easy to use, surprising level of customer compliance!
Amazing how much info you get by asking right on that thank you page. Would love this to be a liiiiitle cheaper but it's well-designed and I'm not unhappy with my choice.

Used this app to gather post-purchase survey responses. Very nicely designed and easy to use. Of the very few issues we had, the team was quick to respond with and offered us a custom plan that fit our needs perfectly! Would highly recommend to other stores of all sizes.

Easy to use and has provided a lot of value to our business, specifically around organic influencers and channels that are doing the most for our brand. There are a lot of customization options and the team has been great at responding to questions and providing fast, thorough support.

Huge fan of this app! It is really valuable in helping to understand more about our customer behaviors and sentiments. Highly recommend for ease of use, clear insights, and great complement to Klaviyo and other attribution tools.

The best post-purchase survey experience in the market -- this tool is super powerful with integrations with Klaviyo, Shopify Flow, etc. so that the data is not only insightful but also very actionable. The actual survey form looks great on the post-purchase page. The support (and Matt specifically) is super helpful and quick to respond!

Fairing is such a fantastic tool to get incredibly powerful insights instantly! Can't recommend this enough.

Great app! I tried to hack together similar solutions that never gave me the results I wanted. This survey app was super easy to install and delivers an immense amount of value as the majority of our volume is via direct and organic.

Incredible app. Works really well and super simple to set up. Support is quick and fast as well! Must have now eps with the iOS 14.5 changes making even hard to attribute sales correctly.

I just set up this survey last week and have it up and running this week. Matt is great, he responds immediately in the chat box if you have any questions. The feature that allows a follow up question is awesome (e.g. we can not only find out if they heard about us from an online magazine, but then which magazine). Looking forward to some of the new features coming out next month. Highly recommend -- extremely quick and easy to set up and easy to customize. The UI is great and fits seamlessly into the checkout confirmation page.