Fairing Post Purchase Surveys

Fairing lets us understand how the shopping experience impacted our customers. We're using a combination of onsite surveys, post-purchase and post-delivery surveys to learn how we can improve our overall customer experience.

The Fairing team is really impressive with customer service. I hadn't reached out before and needed help with the Google Sheets integration and they helped with everything! Awesome service, and great product.

Fairing has given us invaluable insights about our customers - from how they discovered us to the nuances of behavior by country. The Fairing team continues to be a fantastic partner to us, giving us strategic recommendations on how to enhance our post-purchase surveys & providing a unique perspective on how to leverage the insights we're collecting. I cannot recommend Fairing enough!

Fairing has been tremendous in allowing us to understand how our customers are hearing about us. The Fairing team has been an incredible thought partner regarding how to further enhance our post checkout surveys to ask questions better, make the experience easier for our customers to respond, and clean up responses so they are more actionable for our team.

One of the best tools in our toolbox. The team is very responsive and quick to make improvements.

Fairing has been essential for us to understand the impact on the business for our influencer, organic social, and partnership efforts especially. Getting a holistic understanding beyond paid media of acquisition is critical for us. It's such an easy to use tool and helps us uncover other interesting insights from our purchasers. Highly recommend as essential to any size biz!