Fairing: Post‑purchase Surveys

Fairing: Post‑purchase Surveys

From $49/month. 14-day free trial.
Rating (5.0)
Reviews
Developer

About this app

Launched

May 7, 2018

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Google Analytics, Klaviyo, Triple Whale, Google Sheets, TikTok, Checkout Extensions

Get insights and track ads performance with post-purchase surveys integrated to your marketing stack

Fairing (Previously Enquire Labs) give you more actionable consumer insights in a week than most survey tools produce in a year. You can deploy a series of questions inside your post-purchase experience, appending each response to your customer’s order data and using the insights across your marketing stack. Get proprietary data on attribution, personalization, CRO, competitive research and get to kno w your customers. Create a "how did you hear about us?" survey and improve your marketing ROI.

Fairing (Previously Enquire Labs) give you more actionable consumer insights in a week than most survey tools produce in a year. You can deploy a series of questions inside your post-purchase experience, appending each response to your customer’s order data and using the insights across your marketing stack. Get proprietary data on attribution, personalization, CRO, competitive research and get to kno w your customers. Create a "how did you hear about us?" survey and improve your marketing ROI. more
  • Tie survey responses to your Shopify customers and order dashboards
  • Use our Powerful API and integrations: Triple Whale, Klaviyo, Google Sheets, etc
  • Target individual questions to new v returning, product purchased, or geography
  • Launch 25+ pre-built questions (post purchase) with a single click
  • Compatible with Shopify's Order Status and Thank You Page Checkout Extensions

Pricing

14-day free trial

Up to 500 Orders

$49/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

Up to 1k Orders

$99/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

Up to 5k Orders

$149/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

Up to 500 Orders

$49/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

Up to 1k Orders

$99/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

Up to 5k Orders

$149/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

178 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, detailed data interpretation, and customizable post-purchase surveys. They value its integrations with Google Sheets, Klaviyo, triple whale, and Shopify flows. The app is praised for its high response rate, quality data, and key marketing insights. It's seen as affordable, constantly improving, and effective for attribution and niche use-cases, offering a seamless customer experience.

September 14, 2023

Have used Fairing at a few different places now for both attribution and some more niche use-cases and it works brilliantly for both. High response rates (which means strong data), super helpful support - and the ability to deep dig into responses with a follow-up question is a gold mine.

It's at most a 10 minute setup, but endlessly valuable results.

LESTRANGE
United Kingdom
12 months using the app
September 29, 2023

Super easy to set up and manage and the team offers excellent and timely support. Highly recommended!

To'ak Chocolate
United States
Over 1 year using the app
August 28, 2023

Fairing has been pivotal in adding additional layer to understanding our multichannel attribution as well as digging into customer insights: from what products they would like us to develop and sell to what specifically they liked about their product of choice.
We increased our post purchase survey response rate dramatically since implementing Fairing. We are not relying on email for this specific purpose anymore, but instead all the questions conveniently sit on the post purchase page. Win for our customers as they get one less email into their inbox, win for us as we get more responses and hence more reliable results.

The Oodie
Australia
About 1 year using the app

About this app

Launched

May 7, 2018

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Google Analytics, Klaviyo, Triple Whale, Google Sheets, TikTok, Checkout Extensions

Built by Fairing

About Fairing

5.0 average rating

6 years building apps for the Shopify App Store

1460 Broadway, New York, NY, 10036, US

Support

Send a message

(646) 956-4544

hello@fairing.co

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