Fairing: Post‑purchase Surveys

Fairing: Post‑purchase Surveys

From $49/month. 14-day free trial.
Rating (5.0)
Reviews
Developer

About this app

Launched

May 7, 2018

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Google Analytics, Klaviyo, Triple Whale, Google Sheets, TikTok, Checkout Extensions

Get insights and track ads performance with post-purchase surveys integrated to your marketing stack

Fairing (Previously Enquire Labs) give you more actionable consumer insights in a week than most survey tools produce in a year. You can deploy a series of questions inside your post-purchase experience, appending each response to your customer’s order data and using the insights across your marketing stack. Get proprietary data on attribution, personalization, CRO, competitive research and get to kno w your customers. Create a "how did you hear about us?" survey and improve your marketing ROI.

Fairing (Previously Enquire Labs) give you more actionable consumer insights in a week than most survey tools produce in a year. You can deploy a series of questions inside your post-purchase experience, appending each response to your customer’s order data and using the insights across your marketing stack. Get proprietary data on attribution, personalization, CRO, competitive research and get to kno w your customers. Create a "how did you hear about us?" survey and improve your marketing ROI. more
  • Tie survey responses to your Shopify customers and order dashboards
  • Use our Powerful API and integrations: Triple Whale, Klaviyo, Google Sheets, etc
  • Target individual questions to new v returning, product purchased, or geography.
  • Launch 25+ pre-built questions (post purchase) with a single click
  • Compatible with Shopify's Order Status and Thank You Page Checkout Extensions.

Pricing

14-day free trial

Up to 500 Orders

$49/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

Up to 1k Orders

$99/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

Up to 5k Orders

$149/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

Up to 500 Orders

$49/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

Up to 1k Orders

$99/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

Up to 5k Orders

$149/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • Google Sheet Sync
  • 25+ Integrations
  • API Access
  • Translations (Beta)

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

175 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to collect crucial data and provide actionable insights. They commend its easy setup, top-notch customer support, and useful features like the pre-filled question bank and integrations with Google Sheets and Klaviyo. High response rates, insightful customer data, and seamless system integration are also appreciated. The app is recognized for its affordability, ongoing development, and extensive customization options, making it a beneficial tool for understanding customers and making informed marketing decisions.

September 29, 2023

Super easy to set up and manage and the team offers excellent and timely support. Highly recommended!

To'ak Chocolate
United States
Over 1 year using the app
September 14, 2023

Have used Fairing at a few different places now for both attribution and some more niche use-cases and it works brilliantly for both. High response rates (which means strong data), super helpful support - and the ability to deep dig into responses with a follow-up question is a gold mine.

It's at most a 10 minute setup, but endlessly valuable results.

LESTRANGE
United Kingdom
12 months using the app
September 7, 2023

**Review for Fairing - Revolutionizing Survey Data Collection and Analysis**

⭐⭐⭐⭐⭐

In the age of real-time feedback and immediate gratification, "Fairing" has truly set a benchmark with its ingenious approach to survey data collection. This app is a game-changer in every sense of the word, and here's why:

1. **Speed & Scale**: Never before have I seen an app that captures consumer feedback with such finesse and agility. Gone are the days of waiting weeks or even months for comprehensive data. With Fairing, insights are delivered almost instantaneously.

2. **Intuitive Transaction Linking**: The ability to tie feedback directly to transaction data is a masterstroke. It eliminates guesswork and enables businesses to pinpoint exactly where the customer experience can be enhanced.

3. **Streamlined Routing**: This feature is a godsend for anyone who's tired of manual data processing and transferring. Fairing ensures that the feedback reaches the right destination in your tech stack, making it infinitely easier to act upon.

4. **Incredible Efficiency**: The promise of transforming customer journeys in 6 seconds as opposed to 6 months is not just a catchy tagline. Fairing delivers on this, making it indispensable for businesses that prioritize customer-centric growth.

In conclusion, Fairing is not just another app in the market; it's a revolution. For businesses striving to understand and improve their customer's journey, Fairing is the tool to bet on. A must-have for modern enterprises looking to stay ahead of the curve!

KITSCH
United States
9 months using the app

About this app

Launched

May 7, 2018

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Google Analytics, Klaviyo, Triple Whale, Google Sheets, TikTok, Checkout Extensions

Built by Fairing

About Fairing

5.0 average rating

6 years building apps for the Shopify App Store

1460 Broadway, New York, NY, 10036, US

Support

Send a message

(646) 956-4544

hello@fairing.co

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