Overall rating Based on 19 reviews
This app is extremely immature at this time. Great concept, but as echoed by some of the reviews here, the formatting of these emails have a lot of room for improvement. Auto-created emails are great, but if there is something you don't like about the format, you can't simply edit it but rather regenerate and hope for the best.
Appreciate the kind words and the honest feedback!
We hear you loud and clear on the editing, as well as not wanting to regenerate it 10 times just for a good email.
Working on some HUGE capabilities that'll change this for you and give you more autonomy in editing parts of the email you don't like. Keep an eye out for the update soon. :)
Was so happy and intrigued by FAM and was really enjoying the program although my emails were bugging out a bit and I contacted support to help fix it and they responded once then never again, also the inability to edit the generated emails is a massive downfall, This app has so much potential but lack of support and wide range of ability in the program has lead to its downfall.
Thanks for the honest review. Feedback like yours helps us go in the right direction in improving FAM.
Re: Support contact:
One of our Support Engineers, Garry, replied to your original email that came from your personal Jaemail@example.com account. When you replied to Garry's email from your info@, we wrote back another email, but got an error saying "Recipient address rejected: user firstname.lastname@example.org does not exist".
Since then, I've reached out to your personal email both from my daniel (at) sumo (dot) com account as well as our Support account. Doesn't seem like you got them - we're definitely not ignoring you. :)
If you could please check for our messages and get back to us then we'd be happy to help you find a solution, so you can move forward with helping your store generate some more $$$.
Looking forward to hearing from you!