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The app keeps charging me after I uninstalled it. this is horrible. there is no way you can cancel, this is a scam.
We checked the history of app charge for your store. You have cancelled the subscription on 9th Sep and no-subscription fee is charged by our app post that. You may please contact shopify if you are still facing the issue as payment is managed by them directly.
This app didn't work for my site. Installed to do sale and now have people waiting and can’t undo it. Great work.
I'm very sorry you had problems with the app. I have sent you a support message and offered some free additional work to help with anything we can for your sale. It does however look like you were trying to find a Pre Order app, this is a coming soon page app, so we don't offer that feature.
The countdown works fine. The problem is you cant turn it off and your website is unreachable by your customers. Tried contacting support several times and never got an answer. Also got shopify support to try and reach them with no success. Thank you for over a thousand customers lost. Trusting this app was the most expensive mistake I have ever made.
Sorry to hear you had a problem with the app.
You have to disable the app before you uninstall it otherwise it will still be enabled.
Here are the instructions in our docs:
https://acquireconvert.zendesk.com/hc/en-us/articles/900000698863-How-do-I-uninstall-the-app-
We are a small team and can't respond to a support ticket in 4 hours sorry. We currently can't afford 24 hour support.