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I want to create a creation size that follows the size view, but the aspect ratio is fixed and cannot be released.
As a result, we have to use the ready-made sample provided, which is not very customizable.
They said that the chat response time is low because they are a small company in Germany, but even some small companies have high response time.
In general, the service is poor for this application and I would not use it again.
Hi there,
sad to hear, that you weren't satisfied with our response times. It is understandable, that you want to look for a different app because of that. Sadly, we can't offer responses outside of our business hours.
However, I need to clarify a misunderstanding. The sizes and aspect ratios of our customization views and printing areas are not fixed. I tried to explain to you, how you can change either of those sizes and ratios. I'm sorry if the explanation wasn't helpful.
If you want to give us a second chance, we would be happy to help you better understand how those processes work.
Doro
for the Fancy Product Designer Support Team
I Really like it
Fancy Product Designer has been a fantastic solution for our needs! Their product is incredibly intuitive, offering all the customization options we were looking for. It has greatly streamlined our design process and helped us deliver a better experience to our customers. Additionally, the customer service team has been outstanding. They are highly responsive and always go above and beyond to assist with any questions or issues. Highly recommend Fancy Product Designer to anyone looking for a robust and user-friendly design tool!
Great easy way to make mock ups etcetera. the team replies to your wants and needs and tries to look with you for a solution or solves them. I ve been facing many difficulties throughout testing, different product designers. I have settled with this one, pdf export for printing business what so ever is just one nuisance less for my production team.
Die App ist für den Endnutzer, also den Kunden, sehr einfach und übersichtlich nutzbar. Die Bearbeitungswerkzeuge sind intuitiv.
Die Installation und Einrichtung ist (für mich persönlich) nicht ganz einfach. Allerdings ist der Support mit der FPD-App bei meinem Shopify-Shop sehr gut und ich bekomme dort schnell und sehr professionelle Unterstützung.
Bei deinem Webshop mit dem Plugin unter WordPress/WooCommerce ist der Support etwas schwieriger. Hier gibt es nur die FAQ, welcher auch nur in englisch zur Verfügung steht.
Alles in allem gebe ich trotzdem 5 Sterne und hoffe auf Support-Verbesserung beim Plugin.
It's good, the final product is great, the support though is struggling very hard to cope with great amount of work.
We have used this app before in a WordPress/WooCommerce platform, we've come a long way with them.
We stick to them because their functionality provides a very mnemonic interface to the user, very intuitive, because it's something that our customers and our staff are used to.
One of, if not the best out there as a Shopify app.
Support team was really amazing! They provide straight forward help and useful answers. We really appreciate their help.
It is a very powerful and friendly application, you can customize many products and it has good support.
Love all the features. There are plenty of options to help you get your product customizer just the way you want it. The devs are responsive and helpful with any questions you might have. Great experience, great app!
good application, it would be better if you had the option to translate the admin to other languages, we are testing the tool, for now it is great, good support, I suggest.
Cant believe I found exactly what I was looking for without the need to hire a developer to build it from scratch. And the level of attentiveness is beyond expectations.