Fancy Product Designer
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Omtaler (47)
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I've had a very positive experience with Fancy Product Designer so far. The app offers a lot of flexibility for creating customizable products, especially if you want customers to freely add and move images, text, stickers, and other design elements.
The support has also been excellent. Doro has been very patient and helpful in answering my questions, explaining different setup options, and even discussing some custom feature requests with the technical team.
I especially appreciate that they take the time to understand specific use cases instead of giving generic answers. For a store selling highly customizable products, that level of support is very valuable.
Overall, FPD is a powerful and flexible product designer with a helpful support team. Highly recommended.
So far, I'm very satisfied with the app and the support. So far, this app offers everything I need for my project.
We'll see if it stays that way.
Good app with an excellent support team. They always help with issues and solve them quickly. Special thanks to Mam Doro for the great support and cooperation. Really appreciate the fast response and helpful service. Highly recommended!
A versatile app for product customisation with a wide range of settings. The helpdesk provides excellent support to get you started and continues to offer guidance as you use the app.
Fancy Product Designer isn't the cheapest option out there, but for anyone selling customized products, it's absolutely worth the investment. The configurator works great and gives our customers exactly the flexibility they need.
What really sets this plugin apart is the support team. They don't just answer your questions, they genuinely think along with you and go the extra mile to make things work. We had some small issues with our theme and they fixxed it all. Responsive, helpful, and actually pleasant to deal with.
Highly recommended for any Shopif with personalized products!
Great app with many options, and the support is excellent! We asked them to work on some customizations very specific to our products. This required developing a dedicated interface and display, and they delivered for a reasonable price!
Always a pleasure to work with and very focused on helping me as a customer
Hard to contact, many app features not working
Hi,
we are sad to see you leave our app, and to hear that you are unhappy with our support.
Let me address the topics you mentioned here:
We are a small team, so sometimes our response times are a bit longer, but we always take proper care of any request or question that is brought to our attention. We responded to all your messages and even offered an online meeting, which you scheduled but didn't attend.
While we do understand that it is frustrating, if certain app features don't work as intended, the note 'hard to contact' feels harsh in this context.
Aside from that, there is only one feature in the app that you reported to us as not working as intended. As we informed you, this is a feature still in beta testing, so we are still improving it, which sometimes takes time. With a little patience, we will fix the feature. In the meantime, there are other ways to do what the feature you struggled with does, so we could have worked around it.
Ich nutze den Fancy Product Designer nun schon seit einiger Zeit und bin mit dem Ergebnis zufrieden. Besonders hervorheben möchte ich den guten Kundenservice: Bei Fragen oder Problemen habe ich stets schnelle und hilfreiche Unterstützung bekommen, sodass alles zuverlässig gelöst wurde. Insgesamt ein Produkt, das ich gerne weiterempfehle.
Ich habe mittlerweile einige Apps getestet aber der Fancy Product Designer hat mit Abstand die umfangreichsten Möglichkeiten. Man kann hiermit wirklich fast jedes Produkt personalisieren. Der Support ist sehr gut und schnell. Und wenn etwas nicht sofort gelöst werden kann, bekommt man zumindest Bescheid, dass es noch etwas dauert. Ich habe das beste für meine Besucher gefunden und werde es jetzt einrichten. Schade finde ich, dass es keine einmalig kaufbare Version gibt. Das ist scheinbar mittlerweile überall so. Trotzdem gebe ich hier alle 5 Sterne. Danke FPD
