Fancy Product Designer
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A Great app! for Product Customization, with a direct approach to technical aspects.
Hard to contact, many app features not working
Hi,
we are sad to see you leave our app, and to hear that you are unhappy with our support.
Let me address the topics you mentioned here:
We are a small team, so sometimes our response times are a bit longer, but we always take proper care of any request or question that is brought to our attention. We responded to all your messages and even offered an online meeting, which you scheduled but didn't attend.
While we do understand that it is frustrating, if certain app features don't work as intended, the note 'hard to contact' feels harsh in this context.
Aside from that, there is only one feature in the app that you reported to us as not working as intended. As we informed you, this is a feature still in beta testing, so we are still improving it, which sometimes takes time. With a little patience, we will fix the feature. In the meantime, there are other ways to do what the feature you struggled with does, so we could have worked around it.
Super App, sehr flexibel. Und der support ist fantastisch. Doro ist immer für mich da, spricht fließend deutsch und setzt schnell und zuverlässig um. Vielen Dank. Ich kann euch und dich nur empfehlen
Superbe outil de personnalisation, Doro est au petit soin pour trouver des solutions. Je ne regrette pas mon choix.
Wir arbeiten uns gerade in die Anwendung ein und sind täglich von ihrer Flexibilität und den vielseitigen Möglichkeiten beeindruckt. Der Support reagiert prompt und zielgerichtet, was uns enorm dabei geholfen hat, die Software perfekt auf unsere Anforderungen zuzuschneiden. Besonders gefreut hat uns der Austausch mit Martin und Dorothea – die Zusammenarbeit war ausgesprochen angenehm.
We’re getting to grips with this app, and its versatility and wide range of features continue to impress us every day. The support team is fast and efficient, playing a key role in helping us tailor the program to our specific needs. It was also a pleasure connecting with Martin and Dorothea; we really hit it off with them.
The app runs flawlessly – it just works. The support team is outstanding as well; I even received a reply from the chat at 10:30 PM last night. That’s what I call going the extra mile for their customers. Couldn’t be happier with this app!
Großartige App mit ausgezeichnetem Support
Der Fancy Produkt Designer bietet uns eine ausgezeichnete Möglichkeit, unsere vielfältigen Produkte kundenfreundlich und optimal zu präsentieren. Die umfangreichen Anpassungs- und Einstellungsmöglichkeiten sind optimal für unsere Produktvielfalt.
Aufgrund unserer breiten Produktpalette sind wir gelegentlich auf kleinere Herausforderungen gestoßen, individuelle Lösungen für bestimmte Produkte und Einstellungen zu finden. In solchen Momenten hat uns der Kundenservice besonders überzeugt: Das Support-Team reagiert schnell, kompetent und bietet stets mehrere Lösungswege an – ganz gleich, wie komplex das Anliegen ist.
Was uns besonders begeistert: Unsere Wünsche und Anforderungen werden zeitnah umgesetzt, sodass wir zügig weiterarbeiten können. Auch bei Rückfragen oder Unklarheiten ist das Team stets hilfsbereit, freundlich und engagiert.
Ein großes Dankeschön für die Unterstützung und die professionelle Zusammenarbeit!
Great app for sellers with fully custom products! I love that this app allows my customers to create/import a design and drag and drop it wherever they would like it on the product! This saves me a lot of guess work and time communicating with the customer!
The best print customizer that we have tried, very easy to use for both us and the customer. Some minor bugs occur occasionally, but they have a great support that answers within minutes and solves most of our problems. Well worth the money!
Great easy way to make mock ups etcetera. the team replies to your wants and needs and tries to look with you for a solution or solves them. I ve been facing many difficulties throughout testing, different product designers. I have settled with this one, pdf export for printing business what so ever is just one nuisance less for my production team.
