Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and professional appearance it lends to their websites. The direct customer communication via WhatsApp chat is highly valued, as are the FAQ and order tracking features for reducing customer queries and improving customer experience. Merchants also commend the time-saving benefits and responsive support. However, they suggest enhancements like more language options, FAQ customization, and removal of app branding. Despite being free, it's favorably compared to paid alternatives.

January 10, 2023

juste génial l'application ! Permet de donner plus d'option contact au client en direct. je recommande

Kumari Legacy
France
3 months using the app
Edited November 4, 2022

This is one of those very rare aps that ad real value to our business. The chat function on a webpage is very important but this app did even one better. The replies now come straight to my phone via WhatsApp. BRILLIANT! This a an app I will pay for!

SPIN247
South Africa
3 months using the app
December 4, 2020

Very good app easy to use . Amazing customer service very polite. Definitely I recommend everyone to use.

Giyeah Essential
United Kingdom
3 months using the app
Oneprime, Inc. replied December 9, 2020

Thank you for your review @Giyeah Essential, feel free to contact us for any future needs.
Hope to have a long working with you.

July 23, 2022

so easy to use must have and i had no problem using it as well wonderful professional templates as well.

EZODRIPZ
United States
3 months using the app
August 31, 2021

On my first day using the app, I wanted the FAQs template and was surprised it has more and advanced features, very easy to use very useful, thank you!

glytchs
Saudi Arabia
3 months using the app
February 2, 2023

Wonderful App! 1A 5 High Recommendation!

Magenerations
Germany
3 months using the app
June 15, 2021

Excellent. works out of the box. will recommend this app to anyone looking to add an faq and a helpbot to their shopify page.

EGA Wellness
Singapore
3 months using the app
January 9, 2022

This is a great plug-in that integrates a variety of functions to effectively improve customer experience. The key is that it is free, and similar plug-ins are charged. Thank you to the developer! ! Works great so far, recommend! !

Winsome Wig
China
3 months using the app
December 14, 2020

OMW I am soooo impressed with this app. Can't believe I found the perfect Chat, Track all in one app. Will be helping so much with unnecessary Q& A and saving me so much time to do the other important things Thank you for an awesome app :)

Zia-Luh Online Shop
South Africa
3 months using the app
Oneprime, Inc. replied December 14, 2020

Thanks for the review 💕 So happy to hear that you found Faqprime Lite to be a perfect app to automate your customer support and save much of your time! Best of luck with your Automated customer support and reducing support tickets.

April 1, 2021

Tha app is reaaly awesome, it would be great if you can add more features like the possibility to change the order of FAQ / WA / Contact / Etc. Change de color of the font of the bottom links, a few things extra would be great!

Estilo Quilombero
Peru
3 months using the app