2-Mins to go live. NO Coding.
Comes with Pre-filled FAQs, beautiful Contact us Form to receive inquiries via Email, Order Tracking,Multi-user WhatsApp,Social Share button
Automate your support
Faqprime instantly & autonomously answers tier-1 FAQs like “Where is my order” “Can I change my order” or self-service like Order Tracking.
Multi-user WhatsApp Chat
Provide quick & easy customer support service via WhatsApp Chat supporting multi-user with intelligent agent routing &WhatsApp Share button.
Über FAQ+Contact us+WhatsApp+Track
Wasting time replying to repeated queries?
Automate your Support with Multi-language FAQs, Help center/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Chat, Social Share button & WhatsApp Live chat & more in 2-mins. One-click Install. No coding required.
Provide a better post Purchase experience on your e-commerce store! Keep your customers updated on the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without they reaching your support agents.
Choose a language from the drop-down menu (in the admin>settings>Faqprime setup) and click save. Following languages are currently supported (only UI Text would appear in the selected language)
- Chinese (Simplified)
- NOTE: The language for FAQs must be changed manually.
- Resolve Customer issues - Instantly & autonomously.
- Significant reduction in customer wait times
- Increase in sales conversion
- Save customer support costs
FAQ Page with questions/answers | Help centre page
- Beautifully designed, ready to use pre-filled Help question templates to save your time so that you can start providing automated support immediately.
- Edit/Replace/Add custom FAQs or categories.
- Rich media editor to upload YouTube videos(just paste the video link), images and paste links in the FAQs
- Auto-generation of Help centre/FAQ page (custom footer with HTML supported)
Multi-user WhatsApp live chat
- Unlimited WhatsApp Chats
- Unlimited WhatsApp Support Agent numbers
Contact us Form with Captcha
- Receive support inquiries via Email.
- Auto-generation of Contact us page (with custom header & footer)
Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)
- Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
- Integrates natively with (Shopify's order confirmation page)
- Auto-generation of the Track order page.
Social Share button and icons on your store
Increase your social shares and drive additional sales
- Mobile-first and responsive design
- Option to select the location of the social share button to "left" or "right"
- Craft your custom message to accompany your shared content.
- All popular social accounts including WhatsApp Share button, Facebook, Instagram, Twitter, Messenger, YouTube & Pinterest
- Live chat integrations like Tawk.to, Tidio, Shopify chat, Reamaze etc.
- Announcement/Shipping bars
Safe Shoppers Network
does exactly what it says on the tin, clear and easy to use and whats more its free (and does more than some of the paid for apps out there) have to say this product is incredible and i had a fully operational help centre set up in less than 10 minutes. Happy to help the creators with any further app testing if required as im thoroughly impressed
this app is soo cool and its even free God bless you guys i would like to use this app to help build up trust from my customers this app is going to reduce my cost . thanks to you guys for bring this app
Body Language Group
This app has been great so far. Easy to navigate and set up. Customer service was very helpful and resolved my queries in minutes. 10/10 would recommend!