FAQ+Contact us+WhatsApp+Track

Wasting time replying to repeated queries?

Automate your Support with Multi-lingual FAQs, Help Center/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Social Share button, WhatsApp, Tidio, Tawk.to, Shopify Live chat, Pinterest "Pin it" button, No-code, 1-click Install.

Provide a great post-purchase experience on your e-commerce store! Keep your customers updated on the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without reaching your support agent.

Multi-language support*

Choose a language from the drop-down menu (in the admin>settings>Faqprime setup) and click save. Following languages are currently supported. (only UI Text would appear in the selected language)

• English
• French
• Italian
• German
• Portuguese
• Dutch
• Spanish
• Hungarian
• Russian
• Turkish
• Indonesian
• Japanese
• Danish
• Chinese (Simplified)
• Korean
• Norwegian
  • NOTE: The language for FAQs must be changed manually.

Why FAQPrime?

• Resolve Customer issues (Instantly & autonomously).
• Significant reduction in customer wait times
• Increase in sales conversion
• Save customer support costs

FAQ Page with questions/answers templates | Help centre page

• Beautifully designed, ready-to-use pre-filled FAQ question templates to save your time. Start providing automated support immediately.
• Edit/Replace/Add custom FAQs or categories.
• Rich media editor to upload YouTube videos(just paste the video link), images and links in the FAQs
• Auto-generation of Help centre/FAQ page (custom footer with HTML supported)

Multi-user WhatsApp live chat

• Unlimited WhatsApp Chats
• Unlimited WhatsApp Support Agent numbers

Contact us Form with Captcha

• Receive & reply to support inquiries via Email (helpdesk)
• Auto-generation of Contact us page (with custom header & footer)

Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)

• Simple UI with email/phone number and order number fields to view the status of their orders as many times as they'd like.
• Integrates natively with (Shopify's order confirmation page)
• Auto-generation of the Track order page.

Social Share button and icons on your store

Increase your social shares and drive additional sales

• Choose the location of the Share button 'left or right'
• Choose the share button size and style
• Craft your custom text to accompany your shared content.
• Social accounts including WhatsApp Share button, Facebook, Instagram, Twitter, Messenger, YouTube & Pinterest

Live Chat Integrations

• Comes Pre-integrated with WhatsApp, Messenger, Tawk.to, Tidio, Shopify chat.

Roadmap

• Let customers cancel, Edit & Reorder, Page builder (coming soon)