FAQ+Contact us+WhatsApp+Track

Wasting time replying to repeated queries?

Automate your Support with Multi-language FAQs, Help center/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Chat, Social Share button & WhatsApp Live chat & more in 2-mins. One-click Install. No coding required.

Provide a better post Purchase experience on your e-commerce store! Keep your customers updated on the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without they reaching your support agents.

Multi-language support*

Choose a language from the drop-down menu (in the admin>settings>Faqprime setup) and click save. Following languages are currently supported (only UI Text would appear in the selected language)

• English
• French
• Italian
• German
• Portuguese
• Dutch
• Spanish
• Hungarian
• Russian
• Turkish
• Indonesian
• Japanese
• Danish
• Chinese (Simplified)
• Korean
  • NOTE: The language for FAQs must be changed manually.

Why FAQPrime?

• Resolve Customer issues - Instantly & autonomously.
• Significant reduction in customer wait times
• Increase in sales conversion
• Save customer support costs

FAQ Page with questions/answers | Help centre page

• Beautifully designed, ready to use pre-filled Help question templates to save your time so that you can start providing automated support immediately.
• Edit/Replace/Add custom FAQs or categories.
• Rich media editor to upload YouTube videos(just paste the video link), images and paste links in the FAQs
• Auto-generation of Help centre/FAQ page (custom footer with HTML supported)

Multi-user WhatsApp live chat

• Unlimited WhatsApp Chats
• Unlimited WhatsApp Support Agent numbers

Contact us Form with Captcha

• Receive support inquiries via Email.
• Auto-generation of Contact us page (with custom header & footer)

Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)

• Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
• Integrates natively with (Shopify's order confirmation page)
• Auto-generation of the Track order page.

Social Share button and icons on your store

Increase your social shares and drive additional sales

• Mobile-first and responsive design
• Option to select the location of the social share button to "left" or "right"
• Craft your custom message to accompany your shared content.
• All popular social accounts including WhatsApp Share button, Facebook, Instagram, Twitter, Messenger, YouTube & Pinterest

Product Roadmap

• Live chat integrations like Tawk.to, Tidio, Shopify chat, Reamaze etc.
• Announcement/Shipping bars