FAQ+Contact us+WhatsApp+Track

FAQ+Contact us+WhatsApp+Track

by Oneprime, Inc.

Automate Support FAQs,Track Order,Contact form,WhatsApp,Share

4.9 of 5 stars(39 reviews)

2-Mins to go live. NO Coding.

Comes with Pre-filled FAQs, beautiful Contact us Form to receive inquiries via Email, Order Tracking,Multi-user WhatsApp,Social Share button

Automate your support

Faqprime instantly & autonomously answers tier-1 FAQs like “Where is my order” “Can I change my order” or self-service like Order Tracking.

Multi-user WhatsApp Chat

Provide quick & easy customer support service via WhatsApp Chat supporting multi-user with intelligent agent routing &WhatsApp Share button.


About FAQ+Contact us+WhatsApp+Track

Wasting time replying to repeated queries?

Automate your Support with Multi-language FAQs, Help center/FAQ Page, Order Tracking, Track order page, Contact us form page with Captcha, Chat, Social Share button & WhatsApp Live chat & more in 2-mins. One-click Install. No coding required.

Provide a better post Purchase experience on your e-commerce store! Keep your customers updated on the whereabouts of their orders until delivery through an intuitive self-service experience to resolve their issues instantly and autonomously without they reaching your support agents.

Multi-language support*

Choose a language from the drop-down menu (in the admin>settings>Faqprime setup) and click save. Following languages are currently supported (only UI Text would appear in the selected language)

  • English
  • French
  • Italian
  • German
  • Portuguese
  • Dutch
  • Spanish
  • Hungarian
  • Russian
  • Turkish
  • Indonesian
  • Japanese
  • Danish
  • Chinese (Simplified)
  • Korean
    • NOTE: The language for FAQs must be changed manually.

Why FAQPrime?

  • Resolve Customer issues - Instantly & autonomously.
  • Significant reduction in customer wait times
  • Increase in sales conversion
  • Save customer support costs

FAQ Page with questions/answers | Help centre page

  • Beautifully designed, ready to use pre-filled Help question templates to save your time so that you can start providing automated support immediately.
  • Edit/Replace/Add custom FAQs or categories.
  • Rich media editor to upload YouTube videos(just paste the video link), images and paste links in the FAQs
  • Auto-generation of Help centre/FAQ page (custom footer with HTML supported)

Multi-user WhatsApp live chat

  • Unlimited WhatsApp Chats
  • Unlimited WhatsApp Support Agent numbers

Contact us Form with Captcha

  • Receive support inquiries via Email.
  • Auto-generation of Contact us page (with custom header & footer)

Order tracking page, Order status lookup, Shipping status (supports both email Id and phone number)

  • Simple user interface with email/phone number and order number fields to view the status of their orders as many times as they'd like.
  • Integrates natively with (Shopify's order confirmation page)
  • Auto-generation of the Track order page.

Social Share button and icons on your store

Increase your social shares and drive additional sales

  • Mobile-first and responsive design
  • Option to select the location of the social share button to "left" or "right"
  • Craft your custom message to accompany your shared content.
  • All popular social accounts including WhatsApp Share button, Facebook, Instagram, Twitter, Messenger, YouTube & Pinterest

Product Roadmap

  • Live chat integrations like Tawk.to, Tidio, Shopify chat, Reamaze etc.
  • Announcement/Shipping bars

Integrates with

  • WhatsApp,
  • Instagram,
  • Messenger,
  • Pinterest,
  • YouTube,
  • Facebook

Support

Pricing

Free

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    95% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Simply Love

Easy, beautiful, and useful!! Could put the Whatsapp button outside? with the genuine Whatsapp icon?

SR Store

Have been using for a long time, super impressive support and team behind this beautifully made app.

Lazzuli

Gostei muito do aplicativo, só não amei porque na área de botons de seguir não colocaram o facebook e seria muito util.