FAQPRIME: FAQ, WhatsApp, Track

Name: FAQPRIME: FAQ, WhatsApp, Track
Brand: Oneprime, Inc.
Rating: 4.9 (103 reviews)

Price: Free

Rating (4.9)

Reviews

103

Developer

Oneprime, Inc.

Faqprime Lite | All-in-one support app for ecommerce stores

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Use directly in Shopify admin

About this app

Launched

November 12, 2020

Languages

English, French, Italian, Spanish, German, Dutch, Hungarian, Russian, Turkish, Indonesian, Japanese, Danish, Chinese (Simplified), and Korean

AI-powered Help & Support app :FAQs,Track Order, Contact us,WhatsApp,Chat, Video Call & Social Media

Faqprime Lite is the top rated all-in-one help & support app on the app store: The beautifully designed chat-style support widget lets your customer find AI-generated FAQs and Q&A, Find "where is my order" using order tracking app, connect via chat (WhatsApp, Messenger, Tidio, Tawk.to, Inbox) or email using contact us form or shop via live video call. Boost SEO ranking with native FAQ page, Contact us page and Track order page. Add Social media icons floating bar to boost social media likes.

5-Mins to go live. No Coding. 1-click Install.
FAQ Help center page comes with AI-powered Q&A templates to choose from.
Contact us form with Captcha. Receive support inquiries via Email (helpdesk)
Order tracking page (supports both email id and phone number)
Add Social Media icons and Video Call option on your store

103 reviews

Overall rating

4.9

Counts per rating level

93% of ratings are 5 stars
96
5% of ratings are 4 stars
5
1% of ratings are 3 stars
1
0% of ratings are 2 stars
1% of ratings are 1 stars
1

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its ease of use and professional appearance it lends to their websites. The direct customer communication via WhatsApp chat is highly valued, as are the FAQ and order tracking features for reducing customer queries and improving customer experience. Merchants also commend the time-saving benefits and responsive support. However, they suggest enhancements like more language options, FAQ customization, and removal of app branding. Despite being free, it's favorably compared to paid alternatives.

November 4, 2023

Awesome App, just need a Live Chat integration other than Whatsapp with live translation and would be perfect.

CandyBabe

Bulgaria

7 months using the app

August 12, 2023

The app its perfect, i havent expect to be on this level, but i give you 4 stars because i wold like to add more Languages, i'm from romania and i have my whole site in Romanian exept the Help center.
Thanks and i hope to add more language

Likemi

Romania

3 months using the app