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I just had to remove this app from my shopify store. They do not update in real time as promised so you end up selling their products not knowing they are not in stock and have now been discontinued. You still have to pay the shopify fees, and then you have to refund the now angry customer who will now probably never order from my website again. Not good.
Thank you for sharing your feedback.
We're sorry to hear about your experience.
We understand how important real-time updates are for managing inventory and ensuring customer satisfaction.
We're actively working on improving our system to provide more accurate and timely updates.
Your feedback is valuable, and we'll use it to enhance our services.
Please reach out to our support (techsupport@fashiongo.net) team so we can address your concerns directly and find a solution.
We appreciate your patience and hope to regain your trust in the future.
Thank you for your understanding.
The message on my shop which i sent you with the date 2 days before the shipping was Fashingo Dropshipping accepted the request for concellation and you blew me off and tell me I should have called. Now you say you are going to investigate after you had my information and told me it was not your issue. I am so done with your BS and your service. if i could rate you lower then one i would. Buyer Beware
I got an order for fashiongo within 2 hours of that order the customer wanted to cancel - so I cancelled it on shopify and also went to fashiongo and cancelled it two days later they shipped it anyway. I told them i cancelled it 2 days prior to shipping when i noticed on their site it now said shipped I contacted them and told them i cancelled it
2 days prior to shipping and asked why they shipped it. I sent them a screenshot from shopify that showed that fashiongo had accepted the cancelation of the order.their only responce after i showed them the cancel order on shopify is that you cannot cancel when shipped though i done this 2 day prior to shipping.This tells me you cannot cancel an order before it ships nor any other time - there are other dropshippers out there that do a good job so I would say avoid this company. I have removed all their products from my site and will use a different dropshipper that is trust worthy to own up to their mistakes
Thank you for providing feedback, and we want to investigate the issues surrounding your order cancellation more thoroughly.
Currently, FashionGo does not offer a specific function for canceling paid orders. However, if you reached out to our customer service before completing the payment, they have the capability to assist you with the cancellation process.
Please take a moment to send us an email at techsupport@fashiongo.net, including your account details and the relevant purchase order that experienced difficulties.
We appreciate your cooperation in resolving this matter. Thank you.
Website is working good and we want live chat option for customer support. And also inventory not updating in realtime and we have so many cancelled orders due to out of stock. Please resolve this issue and after that i will give you 5 star rating with detailed explanation. and our mail id is info@e2gworld.com
Thank you for sharing your insights regarding the FashionGo app. We genuinely appreciate your positive feedback on the website's functionality.
We're actively exploring a live chat option for customer support. Meanwhile, please utilize our low-stock notification feature to manage inventory effectively, as it's shared among all buyers.
Our team is diligently working on real-time updates to address the inventory concerns you've raised. We value your feedback and are committed to enhancing your experience.
To discuss this further, please share a convenient time for a call or reach us at techsupport@fashiongo.net.
Your support is crucial, and we look forward to earning a 5-star rating with your continued assistance.
Please do not install this app if you plan on dropshipping! You will need a resellers permit to DROPSHIP. You will not be able to access anything on the platform unless you have one. Even though resellers permits are supposed to be used if inventory is being held, they want you to upload one to dropship as well. Customer service is trash. This whole app is just a 0/5 stars
Hello,
Thank you for taking the time to share your experience, and we sincerely apologize for any inconvenience you've encountered.
We understand that the requirement for a resellers permit has caused frustration. Our commitment is to maintain compliance with both government and industry regulations, and we appreciate your valuable feedback on this matter. While we acknowledge that this may pose challenges for dropshipping, it is a step we've taken to ensure the legal and ethical usage of our platform.
We genuinely appreciate your feedback, as it helps us in our ongoing efforts to enhance our services. If there are specific aspects you believe we can improve or if you have further concerns, please feel free to share them with us. We value your input and hope to have the opportunity to address and improve your experience with our app.
Best regards,
A failed app in every sense of the word 0 zero
We apologize for any inconvenience. At present, FashionGo DropShip exclusively caters to US sellers and buyers. We will carefully consider the possibility of supporting international buyers in the future.
I like the app BUT...it could be better. What I'd like to see changes in are the product descriptions. Don't advertise that all we have to do is select, import and voila, make money. That is not how it is. My business partner and I have spent hours upon hours renaming products, correcting grammatical errors and trying to come up with descriptions without having the actual products in front of us. There are no care instructions nor accurate/consistent product photos with the majority of the products. When I reached out to support, they gave a blanket response "thank you for your suggestions, blah blah blah). That's unacceptable. If we are going to do business together, do it promptly, effectively and with enough concern that you will implement the changes promptly. FashionGo, please do better.
Updating yet again: I am currently transitioning to remove Fashion Go from my store as the issues that I expressed via email and telephone has not been resolved. I was really hoping for a better turn-out instead it's only gotten worse. Thanks for nothing FashionGo. We have spent countless hours/days/weeks/months in good faith hoping that you would correct the Product Title & Product Description issues (to name a few) that we've mentioned in our emails. As of now, 3/29/23, not one soul from your support team has reached out to us with any type of updates. I am truly disappointed with the functions and lack of professionalism with FashionGo and DO NOT recommend anyone wasting your precious time with the app.
Dear Jolique Couture,
Thank you for your review. We're sorry to hear that you've had a difficult time with our app. We strive to provide the best possible experience for our users, and we appreciate your feedback on how we can improve.
We're glad to hear that you like the app overall, but we understand that there are some things that could be better. We will take your suggestions into consideration as we move forward with updates and improvements.
If there's anything else we can do to improve your experience with FashionGo, please let us know!
updated reply:
We're sorry about the issues you've experienced with product titles and descriptions, and we understand how frustrating this must be for you. We're actively working with our vendors to update product information and appreciate you bringing this to our attention. Your feedback is vital to us, and we take it very seriously. We're fully committed to improving our services and will do everything we can to resolve the issues you've encountered. Thank you for your feedback, and please don't hesitate to reach out if you need further assistance.
Inaccurate stock levels reported to Shopify stores. The app makes it impossible to update those quantities.
Dear L & M Kee, LLC,
Thank you for your review! We're so glad you love our app, clothes, and the service we provide. We're committed to providing you with the best experience possible, and we hope that you'll continue to shop with us in the future.
Why was I able to sell something on my website if we are synced through Shopify? Massive embarrassment
We understand the importance of a seamless sync between FashionGo and Shopify.
Our team is investigating this issue to ensure it doesn't happen again. If you have any further concerns or need assistance, please contact our tech support team at techsupport@fashiongo.net or 213-921-4862. We appreciate your understanding as we work to improve our services.
I loved the products they had available but within a week of adding them to my store, my best lines of items were suddenly no longer available with no explanations why. I just received an order for another item that is listed as having 345 items available in my store only to have them cancel the order. When I checked the inventory on their app, it has the item listed as no longer available. My quantities obviously weren't updated. I'm very sad because this could have been great but so far it's just causing me headaches.
Thank you for sharing your experience with the FashionGo app on Shopify. We understand your concerns about product availability and inventory discrepancies.
We value your feedback, and we are actively working to improve our system to ensure smoother operations and accurate information. If you need further assistance or have additional feedback, please don't hesitate to reach out.
Thank you for choosing FashionGo, and we look forward to better serving you in the future.
It's not about the fact I was not approved but the lack of information about why. Furthermore, no insight to give a better understanding how to overcome this obstacle.
Thank you for your feedback regarding the approval process for FashionGo. We apologize for any lack of information or insight provided on why your approval was not granted and how to overcome this obstacle.
To address your concerns and provide further assistance, please don't hesitate to contact us at techsupport@fashiongo.com. Our dedicated support team is here to help and provide the necessary guidance.
Thank you for bringing this to our attention as we continuously strive to improve our processes and ensure a better experience for our users.