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UPDATE:
Just today, I changed/upgraded my theme to a premium version (which was already planned) and lo and behold...the products now sync seamlessly. Word of caution to anyone using a free Shopify theme (at least Dawn): you may be missing more features than you realize when it comes to 3rd party integration.
Original review:
There are problems with the sync process between FG and Shopify. Shopify's Help Center (and forum threads I've read) indicate this is on FashionGo's end. I sent an email to tech support and have not received a response. So far, customer service does not appear to be available.
This is our first time trying to use FG, but we can't even get off the ground. When we tried to update the listing on Shopify (example: change product description or tags) they do not stick and get overridden by what is in FG. So this is why it has to be an issue on their end. But without getting a reply from someone, we're stuck.
Thank you for updating your review and sharing your recent experience with FASHIONGO. We appreciate your feedback and the insights you've provided.
We're pleased to hear that you've noticed seamless product syncing after your recent updates. Your feedback helps us improve our platform and provide a better experience for all our users.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to our support team. We're here to help you make the most out of your FASHIONGO experience.
Thank you for giving FASHIONGO a try, and we look forward to serving you better in the future.
I would gladly offer this app 5 stars, but the feature of removing and adding products is time consuming. Also, even when you select one specific product with several variants, you must make adjustments to each variant. It also indicates that it is unsupported. I hope they can remedy this issue quickly. I've had sales and tested a sale using FashionGo, and everything worked out perfectly. The only issue I have is with the app's functionality.
Thank you for your feedback on the FashionGo app. We appreciate your positive rating and are glad to hear that you had successful sales using FashionGo.
We understand your concerns about the time-consuming process of adding and removing products and the need for adjustments to be made individually for each variant. We apologize for any inconvenience caused and assure you that we are actively working to improve the app's functionality.
Your feedback is valuable to us, and we appreciate your patience as we make the necessary enhancements to provide a better user experience.
Thank you for choosing FashionGo!
Definitely loving having Fashion Go dropshipping! I buy from them wholesale all the time but this has been amazing. Sometimes the importing can be a little clunky and duplicate items, but otherwise it's completely changed the game for my online store and I have more sales with this app than my other drop shipping apps combined!
Thank you for sharing your enthusiastic review of the FashionGo app on Shopify. We're thrilled to hear that you're enjoying the benefits of FashionGo dropshipping and that it has been amazing for your online store.
We understand that there might be occasional hiccups with importing, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve and refine the app's functionality for a seamless experience.
We're proud to have been a game-changer for your online store, and it's rewarding to know that you've experienced increased sales compared to other dropshipping apps. Your success is our success.
It's great but lock of capability to automatically update availability of sync products to our store. Also, hope they could make all wholesale products for drop shipping and hope they can make dropshipping website easier to maneuver, such as product searching and easy to find vendors; Otherwise, Fashion Go is awesome!
Thank you for your valuable feedback on our FashionGo app. We appreciate your positive remarks and understand your suggestions regarding automatic availability updates, broader wholesale products for dropshipping, and improved website navigation.
Your insights are important to us as we strive to enhance your experience. We're dedicated to making FashionGo even more user-friendly and efficient. If you have further suggestions, please feel free to share.
I like the variety of vendors, many just charge too much in shipping that I am not able to use them. Everything that my customers and I have purchased has been great.
Dear Crossroads Boutique LLC,
Thank you for your review! We appreciate the feedback and love hearing that you're enjoying the service.
We're always working to improve, so we appreciate hearing what you like and what you don't like. In this case, we'd love to know if there are any particular vendors that are charging too much in shipping for you. We'll definitely pass that along to our vendor team!
Fashiongo is such a great place to shop for all the latest styles for my online store. I love their drop-shipping capabilities and enjoy using them and selling the products that I sell. Their price points for most items are great, and their diverse list of vendors help make what I do so much easier.
Dear Loft 315,
Thank you for sharing your positive experience with FashionGo on Shopify! We're thrilled to hear that you enjoy using our platform for your drop-shipping needs and find our diverse list of vendors helpful. We're committed to providing you with high-quality products at affordable prices to help make your business successful. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you for choosing FashionGo, and we look forward to serving you in the future!
I'm enjoying it. The concept is great for a store like mine! It is only a year old and there is definitely some bugs that need to be worked out on the fashion go side but mostly, its great.
I would love more capability to edit my packing slips in fashion go and shipping packaging in general for a more custom look.
I need to be able to edit my website address and as of now, I can't but I believe things like this will improve with time
Dear Indigo Clothing,
Thank you for your detailed review! We really appreciate all the feedback, and we're working hard to make sure that FashionGo dropshipping is as easy to use as possible.
We'll be implementing a few of your suggestions in the upcoming months, including the ability to edit your website address on your packing slips.
Thanks again for your review—we really appreciate it!
I love that it is easy to choose items for my website. Some of the shipping rates seem very high for one item, which I do not like. but I do know it comes with the territory. I hope that prices come down closer to wholesale price, for drop shipping too.
Dear Heavenly Hollow Boutique Shopping Hub,
We appreciate your comments on our delivery costs. Our DS team has been notified of this and it's really helpful to us because we're constantly striving to give excellent service at competitive prices. We will continue to work to improve our Dropshipping services. Thank you.
I love the option to have products shipped to my customers without having to house inventory. However, shipping times could improve with some vendors, return process could be easier and I would like a bigger shoe vendor option. Otherwise I love that it syncs perfectly with shopify and it's very easy to manage the products and see how much inventory is available.
Dear All That She Needs,
We're so glad to hear how simple it was for you to sync and manage the products on FashionGo Dropshipping with your Shopify store. We are working hard with vendors to add new items every day. In addition, we have greatly streamlined and accelerated the return and refund process. Thank you for choosing FashionGo Dropshipping!
Updated, thanks for the response. AND the return label. Updated review to 4 stars. Should have not taken 2 weeks to fix. In this market I need to spoil my customers when an error is made, as YOU should ensure your customers (us) are quickly taken care of. UPDATED: They sent the customer the wrong color of an item. All the customer wanted was the ITEM THEY ORDERED. It took 4 DAYS for customer service to get back to us. This item should have been replaced. YOU SENT THE WRONG COLOR. I will continue to update my review as service warrants
Dear Jimmy Lee Leathers Bikers Outlet Store Club Vest,
Thank you for taking the time to leave us with such terrific feedback. We want to make things as easy as possible for online sellers, so we're glad we've been helpful. Please don't hesitate to reach out with any questions again!