Fast Bundle | Pakete Upselling

Dear friends at Solar MaXX RV,

Thank you for taking the time to leave a review and share your concerns. We completely understand your point about the cost not making sense for high-priced products.

As mentioned in our emails, we recognize that shops with higher-priced items may need different pricing options. Based on your feedback, we've updated our pricing model and added an FAQ on our pricing page to inform merchants with high Average Order Values (AOV) that we can offer customized plans.

We would love to apply these adjustments to your shop so you can benefit from our app's features, and build bundles to increase your sales. We have tried reaching out to you multiple times via phone, email, and Instagram, but haven't received a response yet. Please contact our support team at your earliest convenience so we can assist you promptly. You can also reach out to our Head of Customer Satisfaction at kate@fastbundle.co.

We look forward to helping you get the best out of our app and building a lasting, beneficial partnership with your business.

Best regards,
Fast Bundle Team

We are sorry that you had this experience. Our team is working on the issue and hopefully it will be fixed soon.

Hi dear people at We are the Wine.

Thank you for your feedback and sorry for the bad experience. :( We have sent you an email to follow up on the issue. We hope we can solve the misunderstanding.

We have just written this short response to inform you that we have sent an email and also to show other merchants in the community that the issue is been followed up.

Regards,

Dear Skunk Socks team,

I am Iman, head of the Fast Bundle team. First of all, thank you very much for your review. After receiving your feedback, we've been trying continuously to reach out to you via email to get some more information about the issue and find a solution. Since we didn't hear back from you over email, we try to reach out to you by replying your review here. We hope that after receiving our reply here, we can hear back from you.

With regard to your feedback, we should explain that at the time that you wrote your review, our support system was on a 12/7 schedule. We were about to upgrade our support level, and of course, your review accelerated this process. So a few weeks after your review, we added two new wonderful colleagues and upgraded our support service to 18/7. We're still trying to cover all the clock around. We are currently providing 21/7 support to our customers, and we hope in a very short time, we will upgrade our support to 24/7.

We know that your previous experience with Fast Bundle was unpleasant due to unavailability of our support team for 8 hours. But we genuinely think that we can change that experience for you with providing you with a customized package that fits the specific requirements of your shop. Especially when we look to your shop, we think we have a perfect solution for your socks' packs.

If you have hopefully changed your mind, please contact me on iman@fastbundle.co. I can't wait to hear back from you.

Regards,

Updated response:

Hi again dear Belliancy team,

We are excited to announce that we've changed our pricing model from charging for bundle shows to your bundle sales, which is a much better metric for measuring the contribution of our service.

So, if you're still interested in creating bundle offers, you are more than welcome to re-install the app and get a free setup/demo session for setting up your bundles and make the best out of our service.

Looking forward to hear from you,
Fast Bundle team
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First response:

Hi dear people at Belliancy,

We thank you for your feedback. We went through our support messages and found out that our team sent you a discount code to help@belliancy.com on April 19th. Also, after this review, we have tried to contact Halit from your team but unfortunately, he never heard back.

I thought you might be interested to know that we are about to release a completely new version of pricing that relies on the value we create for our merchants (bundles sales), not the resource it takes from us (bundle shows/views). We deeply believe that merchants must wholeheartedly appreciate the value of the app before they have to pay a penny for it. We are really looking forward to the new pricing to better reflect this approach.

We also believe that we must be supportive of small businesses or newborn entrepreneurs. So, we have considered special promotion plans that merchants can find on fastbundle.co/promotions. If you believe that Fast Bundle has the potential to provide solutions for your bundling requirements, our pricing should be the last thing you worry about and we are open to creating a custom plan for you.

So what now?

If you’re interested in product bundling, you are more than welcome to give our app another shot and contact our support team (support@fastbundle.co) and book a demo/setup session.

Regards,
Fast Bundle team