Fast Bundle | Paquetes de vent

Fast Bundle | Paquetes de vent

Reseñas (1.744)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 96% de las calificaciones son de 5 estrellas
  • El 2% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
29 de noviembre de 2022

Not a good app for new stores as the free plan does not allow sufficient testing. I have only run about 100 people through the store and already I am being asked to update the app to a $45 plan. This is not enough time to evaluate if the amount is worth it. The app works based on bundle views, but since one session can view 10-20 bundles, the app prices rack up very fast. A bundle page, like we used can count to about 10 views. And because we are a new store and testing a lot, most of the views just went on setting the app up and having my test team browse the new store. I would have give it more stars but the app didn't reply to my feedback and as my plan ran out on Black Friday i had no choice to use the $15 plan. But a day later i already was asked to upgrade again, which i will deffinily not be due to lack of testing and support. The app would be much better if 1. Support replied to the email and took feedback onboard 2. The free trail was XX number of days for new store to allow time for testing. The app itself has a great UX and is very easy to set-up on the back end. But i will be looking for another app due to the 2 points above.

Paparazzo
Reino Unido
23 días usando la aplicación
Fast Bundle respondió 30 de noviembre de 2022

Hi dear people at Paparazzi,

We were shocked to see your review not because it's a 1-star one, but because we didn't find out that your business is new until you said it is. One of our values is that when it comes to early stage businesses, our main goal switches from being a business to be a business supporter. Since we are aware of the expenses of small businesses, we have a huge discounted plan for young shops (less than 6 months old shops) called the Toddler plan (lol!).

We've already sent you the information about it, but for other merchants who are reading this response, you can find our other promotion plans on the following page: https://fastbundle.co/promotion/

We'll wait for your response and we're sure that we will be able to find a suitable plan for your business ;)

Best wishes :)

29 de agosto de 2023

L'assistenza è sul pezzo e ti aiuta in maniera molto rapida.

L'applicazione la sto esplorando ancora dal punto di vista free prima di procedere con un piano premium.

Cosmakers - Shop
Italia
Alrededor de 18 horas usando la aplicación
Fast Bundle respondió 4 de septiembre de 2023

grazie per aver scritto una recensione 🙏

4 de diciembre de 2023

This app is solid and so is customer service!

DOWN APPAREL
Estados Unidos
14 días usando la aplicación
28 de noviembre de 2023

Quick setup, super fast support. Well rounded applications. Good stuff.

Cannonball Adventure
Estados Unidos
Alrededor de 9 horas usando la aplicación
Fast Bundle respondió 8 de diciembre de 2023

Thank you for the stellar review!
Quick setup, fast support, and versatile application. Your support is truly appreciated!

18 de julio de 2023

Superb help, and a rapid response to any issues or customisations needed - gives a great personal feel and touch to using this app on our shop! Can't reccomend it enough.

Milan Club Dublin
Irlanda
Alrededor de 8 horas usando la aplicación
Fast Bundle respondió 20 de julio de 2023

We’re glad that you enjoyed our service! :)

15 de junio de 2023

Une réponse rapide et adaptée, c'est tout ce qu'on demande.
Support au top !
Je ne peux que recommander !!

pratic-auto
Francia
Alrededor de 7 horas usando la aplicación
Fast Bundle respondió 25 de junio de 2023

Merci beaucoup!
Le plaisir est pour nous.

18 de enero de 2023

Absolutely awesome app if you want to use bundles in your store! There are many bundle apps out there. Stop looking and just use this one! It is extremely well thought through and easy to use. Very straight forward and user/customer friendly handling in setting up bundles and showing them on your store front/adding them to cart in one click. All storefront text and labels can easily be adapted and translated if there is any need and everything is highly customizable in terms of look and feel. A particular thank you to the app team, the support is outstanding! We reached out with a couple of questions and requests and everything was attended to very quickly and efficiently. We're very grateful to have found this app and can highly recommend it!

ZEITWUNDER Onlineshop
Alemania
Alrededor de 6 horas usando la aplicación
Fast Bundle respondió 19 de enero de 2023

Nothing is better than receiving such a detailed review!
Thank you for letting us and the community know that our team meets your expectations. Happy to hear that. :)

24 de julio de 2023

Great app, did exactly what I need. I was looking to add products as a bundled system with no discount applied and that was an option offered here. Even when I came across a problem the support team was quick to help.

SaunaNera
Estados Unidos
Alrededor de 6 horas usando la aplicación
Fast Bundle respondió 25 de julio de 2023

Thank you so much for sharing your experience! The team at Fast Bundle is thrilled to receive such a great review. :)

6 de octubre de 2022

The app doesn't display the bundle page - the most basic functionality of the app! Thee support is not very helpful, non-responsive, and takes forever. I don't know how they manage this business with such poor service.

Make Scents
Estados Unidos
7 días usando la aplicación
Fast Bundle respondió 13 de octubre de 2022

[Note: Our support was available only 16 hours a day at the time. Since October 2023, we offer live support available through instant chat 24/7]

Hello Kinga,

We are sorry that you have had a bad experience with our app and support. We confess that we didn’t handle your support request very well and take full responsibility for it. You, and all of our merchants, deserve a stellar support. We wish to thank you for taking the time to leave a review and remind us how important it is that we keep improving.

We wish you and your business all the best.

29 de marzo de 2022

Was really excited to use this app, but there was multiple issues and pretty terrible customer service to help assist me with the multiple issues. Really disappointed. Had to upgrade to the highest tier before I could even test what would work for us, and it still didn't work and no customer service to assist. Shame.

Vitality Blends
Australia
7 días usando la aplicación
Fast Bundle respondió 17 de abril de 2022

Hi dear friend at Vitality Blends

We are sorry that you had an unfortunate experience with our app and especially with our support team.

After your review, we checked our support system and found your ticket. We saw that one of our support team members answered your question but didn't hear back from you.

We thought that the answer might have sound not clear enough to you. So After you review, we immediately sent you an email with full explanation and discussed the issues. But still, we didn't hear back from you.

It's hard to remove bad memories from someone's mind, but we are ready to compensate it in the future.

If you have not received our email and want to get in touch again, you can find us on support@fastbundle.co.

Thank you and sorry again for the bad experience.

Regards,