Fast Bundle | Paquetes de vent , 521 reseñas
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The app doesn't display the bundle page - the most basic functionality of the app! Thee support is not very helpful, non-responsive, and takes forever. I don't know how they manage this business with such poor service.
[Note: Our support was available only 16 hours a day at the time. Since October 2023, we offer live support available through instant chat 24/7]
Hello Kinga,
We are sorry that you have had a bad experience with our app and support. We confess that we didn’t handle your support request very well and take full responsibility for it. You, and all of our merchants, deserve a stellar support. We wish to thank you for taking the time to leave a review and remind us how important it is that we keep improving.
We wish you and your business all the best.
Absolutely awesome app if you want to use bundles in your store! There are many bundle apps out there. Stop looking and just use this one! It is extremely well thought through and easy to use. Very straight forward and user/customer friendly handling in setting up bundles and showing them on your store front/adding them to cart in one click. All storefront text and labels can easily be adapted and translated if there is any need and everything is highly customizable in terms of look and feel. A particular thank you to the app team, the support is outstanding! We reached out with a couple of questions and requests and everything was attended to very quickly and efficiently. We're very grateful to have found this app and can highly recommend it!
Nothing is better than receiving such a detailed review!
Thank you for letting us and the community know that our team meets your expectations. Happy to hear that. :)
Was really excited to use this app, but there was multiple issues and pretty terrible customer service to help assist me with the multiple issues. Really disappointed. Had to upgrade to the highest tier before I could even test what would work for us, and it still didn't work and no customer service to assist. Shame.
Hi dear friend at Vitality Blends
We are sorry that you had an unfortunate experience with our app and especially with our support team.
After your review, we checked our support system and found your ticket. We saw that one of our support team members answered your question but didn't hear back from you.
We thought that the answer might have sound not clear enough to you. So After you review, we immediately sent you an email with full explanation and discussed the issues. But still, we didn't hear back from you.
It's hard to remove bad memories from someone's mind, but we are ready to compensate it in the future.
If you have not received our email and want to get in touch again, you can find us on support@fastbundle.co.
Thank you and sorry again for the bad experience.
Regards,
Amazing so far...it's only taken me a few minutes to figure out. There was a nice video to watch and just really easy. I used a different app and stayed up all night long trying to figure it out. This one is SUCH a life saver!
We’re glad that you enjoyed our service! :)
Great customer service that responds in a timely manner and is supportive and helpful, and will even do some custom work for you. The product is still in development so doesn't do quite everything I'd need it to (I have some specific needs), but they seem to consistently be working on and updating the app, so I'm sure future updates will continue to have the product become better and better. This is the only reason I didn't give 5 stars, but I'm sure they're well on their way to changing my opinion.
This is the tone that motivate our whole team to perform better. Thank you for the kind words. :)
The support of this application is very responsive and competent, even on a modified theme they were able to implement all features!
Thanks a lot. Your collaboration and your patience is the essential part of a good support ;)
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not working 100%. Many mistakes and not able to make style changes easy without writing code. Also you can not translate all text just parts.
Dear friends in Collory shop
I wish to apologize for the inconvenience you faced when working with our service. We appreciate the feedback you gave us with your review. It will help us immensely to improve our service.
I sent you an email and explained the reasons that led to your unpleasant experience but I think it might be helpful for other visitors of your review if we mention some of them here:
1. To be honest, we found out that we had missed 2 messages from you on our chatbot, which was because the person in charge at that time was not available and forgot to change his status. Although we replied to your email, we are very sorry for this inconvenience and our rookie mistake of missing the chat.
2. It seems you needed some style changes, like changing your bundles' positions, which you couldn’t achieve on your own. A lot of the style customizations are not available in the admin panel to keep the panel simple. Instead, our support team handles the detailed customization requests.
3. Lately, the style change requests in our support service have increased considerably and as a result, we have decided to redesign the admin panel so that we can add more style change options to our admin panel. This redesign will be released in a few weeks.
4. You needed to translate some parts of the cart pop-up but you couldn’t. I think the reason is that the translation of the cart pop-up’s sections was in another part of the app's admin panel (not in the customization tab). It’s on the cart pop-up section of the Options tab in the admin panel.
5. You needed to show your bundles at the checkout. We don't have this option in our app because Shopify doesn't let us add any elements to the checkout page. Shopify plans to grant this access to apps in its new themes’ options. As soon as Shopify releases this new option, we will also add this feature to Fast Bundle.
At last, we want to apologize again for your unpleasant experience and thank you for your detailed feedback.
With regards
Iman
Product Manager of Fast Bundle
Cette app de bundles est très simple d'utilisation, et assez complète ! petit plus pour le FR disponible.
Thank you for the glowing review. :)
We are grateful for your kind words and are pleased to know our product has exceeded your expectations.
Thanks for the glowing review! We're thrilled to shine together with a fellow advocate for health and beauty. ✨