Avis (1 405)
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A good App, easy to set up and manage. The front-end is pretty clear for customer as well. We have done a successful sales campaign last winter and will repeat it in the future. I recommend.
Hello Dear Friends in Triangle Hi-Fi
Your review is about the saddest Friday that we've experienced in our company; the day that we failed to give a stable service for about two hours because of a simple issue that we've underestimated.
The problem occurred because our domain expired while we hadn’t received any expiration alert for it. We just renewed our domain as soon as it got unavailable, but it takes time for the DNS settings to get updated and the domain becomes available again over the whole web. This process took 1 hour and 50 minutes (November 12 from 7:00 AM to 8:50 AM GMT) for our service to become available again. We know that we should have taken more care about it and that is not acceptable.
I want to apologize for the issue that made your bundle offers not work for about two hours. I understand how important and cost-consuming it might have been for you. We are so sorry that your customers have missed seeing the bundle offers in the meantime.
After this accident, we have redoubled our service monitoring to make sure that this problem will never happen again and the service will be available all the time. Also, we have arranged a 24hours availability of our full staff during the coming BFCM period.
I appreciate your review that made us more conscious. It’s our honor that you and our other 1000 customers trust us and we are a part of your businesses on our first release anniversary. We are trying our best to improve our service and become more and more reliable.
Again, I’m sorry for the service disruption and I assure you and all the merchants that we are doing our best to prevent this incident from happening again. I hope you accept our apology.
Best regards
Iman
Product Manager of Fast Bundle
Incredible app and what a great support team! I ran into a few coding issues that conflicted with the app and my shopify theme, and within just a few hours the support team fixed everything up and made it work perfectly! Highly recommended!
Thanks a lot for your kind review. :)
Awesome service, very quick and professional. Definitely recommend them. I requested for 2 features to be activated and they got back to me immediately.
It was a great pleasure to work with such a professional merchant. Thank you for the great review. :)
There have been many glitches here and there since installing the app, but their customer support is top-notch. They are always readily available and offer helpful solutions. Highly recommend
Thank you for your review! We try to keep the support always top-notch.⭐
The app works really well and the customer support is amazing. The app is in continue improvement, optimizing processes. Well done!
We had quite a few products but never any bundles. FastBundle helped us create and upsell our bundles, easily and quickly.
This led to an easy 10-15% AOV increase
We are thrilled to know your AOV increase resulted from Fast Bundle and its role in upselling your shop. Hope you can make the best of it.🔥
Great app does exactly what it needs to, has been great working with the team they're responsive and extremely helpful. Looking into our Niche requirements and helping work our some kinks from other apps we use and display adjustements the best support team I've ever dealt with for a shopify App.
Reviews like this, are a huge motivation for all of our team to perform at their best. Thank you!
This app is super easy to use, love it! I had 1 minor issue with my cart and it was fixed right away, and properly the first time :) Great service!
Glad to hear you find the Fast Bundle app easy to use! Thanks for choosing our app. :)
We're using Fast Bundle for quantity discounts and build your own bundles... because we have bundles created from variations we're also using another bundle app for those, but other than that this one does what we need it to do and a lot more we're not even using yet. Had one issue with a bundle display on the product page (most likely caused on our side) and customer service helped troubleshoot and resolve very, very quickly -- very impressive!
Your comprehensive review really impressed us! 🤩
We are proud of the Fast Bundle support team and the app's features and we hope they can help you boost your sales.📈
Looks really good on my website and helps with conversion! Also very good service and got great help!
Thank you for the kind words. Wish you the best on your business.