Avis (1 400)

Note globale
5
Nombre d’avis par note
  • 96 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
24 juillet 2023

Great app, did exactly what I need. I was looking to add products as a bundled system with no discount applied and that was an option offered here. Even when I came across a problem the support team was quick to help.

SaunaNera
États-Unis
Environ 6 heures d’utilisation de l’application
Fast Bundle a répondu 25 juillet 2023

Thank you so much for sharing your experience! The team at Fast Bundle is thrilled to receive such a great review. :)

6 octobre 2022

The app doesn't display the bundle page - the most basic functionality of the app! Thee support is not very helpful, non-responsive, and takes forever. I don't know how they manage this business with such poor service.

Make Scents
États-Unis
7 jours d’utilisation de l’application
Fast Bundle a répondu 13 octobre 2022

[Note: Our support was available only 16 hours a day at the time. Since October 2023, we offer live support available through instant chat 24/7]

Hello Kinga,

We are sorry that you have had a bad experience with our app and support. We confess that we didn’t handle your support request very well and take full responsibility for it. You, and all of our merchants, deserve a stellar support. We wish to thank you for taking the time to leave a review and remind us how important it is that we keep improving.

We wish you and your business all the best.

29 mars 2022

Was really excited to use this app, but there was multiple issues and pretty terrible customer service to help assist me with the multiple issues. Really disappointed. Had to upgrade to the highest tier before I could even test what would work for us, and it still didn't work and no customer service to assist. Shame.

Vitality Blends
Australie
7 jours d’utilisation de l’application
Fast Bundle a répondu 17 avril 2022

Hi dear friend at Vitality Blends

We are sorry that you had an unfortunate experience with our app and especially with our support team.

After your review, we checked our support system and found your ticket. We saw that one of our support team members answered your question but didn't hear back from you.

We thought that the answer might have sound not clear enough to you. So After you review, we immediately sent you an email with full explanation and discussed the issues. But still, we didn't hear back from you.

It's hard to remove bad memories from someone's mind, but we are ready to compensate it in the future.

If you have not received our email and want to get in touch again, you can find us on support@fastbundle.co.

Thank you and sorry again for the bad experience.

Regards,

5 octobre 2023

Buena aplicación. Me han surgido algunas dudas, he escrito a el chat de soporte y me han solventado las dudas al instante

Glow-Ride
Espagne
6 jours d’utilisation de l’application
6 octobre 2023

Their customer service is too slow, and we cannot change the bundle display on the product detail page from vertical/stacked to horizontal/carousel. Bye-bye!

Vidlogix
États-Unis
4 jours d’utilisation de l’application
2 août 2023

Support is amazing fast and helpful. Ben assisted me immediately with my questions. He also didn't hesitate to jump on a call with me. Thank you!

Vertialign
Roumanie
Environ 2 heures d’utilisation de l’application
Fast Bundle a répondu 5 août 2023

Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations. Thank you for choosing us!

28 mars 2023

Amazing so far...it's only taken me a few minutes to figure out. There was a nice video to watch and just really easy. I used a different app and stayed up all night long trying to figure it out. This one is SUCH a life saver!

Flutter Junkies
États-Unis
Environ 2 heures d’utilisation de l’application
Fast Bundle a répondu 3 avril 2023

We’re glad that you enjoyed our service! :)

25 octobre 2023

Fantastic app, even better support. 10/10

Bug-A-Salt Europe
Allemagne
Environ 2 heures d’utilisation de l’application
Fast Bundle a répondu 31 octobre 2023

Providing top-notch support is a priority for us, and we're pleased to hear of your satisfaction! We can ask for nothing more 😊

16 décembre 2022

Great customer service that responds in a timely manner and is supportive and helpful, and will even do some custom work for you. The product is still in development so doesn't do quite everything I'd need it to (I have some specific needs), but they seem to consistently be working on and updating the app, so I'm sure future updates will continue to have the product become better and better. This is the only reason I didn't give 5 stars, but I'm sure they're well on their way to changing my opinion.

SharpeAero
Canada
2 jours d’utilisation de l’application
Fast Bundle a répondu 18 décembre 2022

This is the tone that motivate our whole team to perform better. Thank you for the kind words. :)

10 septembre 2023

Ben is awesome!

Lyckolagret
Suède
Environ une heure d’utilisation de l’application