Omtaler (1 615)
Raffiner
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Etter vurdering
Personally bad experience, not reactive support and limited feature
Hope they will improve everything in the future
Hello
I appreciate your honest and fair feedback. I apologize for the unpleasant experience you have had with the app and our support. I read your support conversations and the requirement you have is available on the app and just needed an initial setup. I have taken care of setting up the color swatches and if you reinstall the app, the change will already be applied. I have also sent an email showing a preview of the swatches on your store.
We would be very grateful if you could give us another chance to help you achieve the result you want on the app. I will be with you every step of the way and promise to deliver a much better experience. You can reach out to me personally at kate@fastbundle.co and I will assist you.
Vraiment une mauvaise expérience avec cette app, l'interface est compliquée et il ya des bugs de positionnement avec le bundle sur mon site. En plus, l'app prend pas en compte la personnalisation de mon produit sur mon site.
No any free paln
free plan?! what a joke,
Extremely poor support staff experience. Wasted over 1 hour over live chat resulting in unresolved issue with solutions that do not work.
Customisation options are too limited
If you are selling a high price product, the cost doesn't make sense.
Dear friends at Solar MaXX RV,
Thank you for taking the time to leave a review and share your concerns. We completely understand your point about the cost not making sense for high-priced products.
As mentioned in our emails, we recognize that shops with higher-priced items may need different pricing options. Based on your feedback, we've updated our pricing model and added an FAQ on our pricing page to inform merchants with high Average Order Values (AOV) that we can offer customized plans.
We would love to apply these adjustments to your shop so you can benefit from our app's features, and build bundles to increase your sales. We have tried reaching out to you multiple times via phone, email, and Instagram, but haven't received a response yet. Please contact our support team at your earliest convenience so we can assist you promptly. You can also reach out to our Head of Customer Satisfaction at kate@fastbundle.co.
We look forward to helping you get the best out of our app and building a lasting, beneficial partnership with your business.
Best regards,
Fast Bundle Team
There is no free plans this is Froud
The app just causes way too many problems on my site. Its' a great concept and worked for the time being.
EDIT:
I downloaded this app again, because the other app was a little too much. I don't know what happened, but it has been a nightmare installing this. The first time I installed this a year ago it ran smoothly during the initial set up. Now I tried to install it again, thinking it would be fairly the same and easy. NO... thier pages are missing, links are not opening up what they should and their FAQ is no help.
We are sorry that you had this experience. Our team is working on the issue and hopefully it will be fixed soon.
Servicio pésimo. Tras un tiempo usándola nos dio un error (no actualizaba los productos). Lo revisan y nos indican que la tienda no cumple con los servicios por el tipo de producto (es una tienda online de vinos totalmente legal y con todos los permisos para la distribución de alcohol). Nos han dado de baja la aplicación de modo unilateral. Lamentable.
Hi dear people at We are the Wine.
Thank you for your feedback and sorry for the bad experience. :( We have sent you an email to follow up on the issue. We hope we can solve the misunderstanding.
We have just written this short response to inform you that we have sent an email and also to show other merchants in the community that the issue is been followed up.
Regards,
Terrible, not working properly, it doesnt even add the discount to cart. There is no support, no videos for tutorials. Dont buy this.
Dear Skunk Socks team,
I am Iman, head of the Fast Bundle team. First of all, thank you very much for your review. After receiving your feedback, we've been trying continuously to reach out to you via email to get some more information about the issue and find a solution. Since we didn't hear back from you over email, we try to reach out to you by replying your review here. We hope that after receiving our reply here, we can hear back from you.
With regard to your feedback, we should explain that at the time that you wrote your review, our support system was on a 12/7 schedule. We were about to upgrade our support level, and of course, your review accelerated this process. So a few weeks after your review, we added two new wonderful colleagues and upgraded our support service to 18/7. We're still trying to cover all the clock around. We are currently providing 21/7 support to our customers, and we hope in a very short time, we will upgrade our support to 24/7.
We know that your previous experience with Fast Bundle was unpleasant due to unavailability of our support team for 8 hours. But we genuinely think that we can change that experience for you with providing you with a customized package that fits the specific requirements of your shop. Especially when we look to your shop, we think we have a perfect solution for your socks' packs.
If you have hopefully changed your mind, please contact me on iman@fastbundle.co. I can't wait to hear back from you.
Regards,