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Not a good app for new stores as the free plan does not allow sufficient testing. I have only run about 100 people through the store and already I am being asked to update the app to a $45 plan. This is not enough time to evaluate if the amount is worth it. The app works based on bundle views, but since one session can view 10-20 bundles, the app prices rack up very fast. A bundle page, like we used can count to about 10 views. And because we are a new store and testing a lot, most of the views just went on setting the app up and having my test team browse the new store. I would have give it more stars but the app didn't reply to my feedback and as my plan ran out on Black Friday i had no choice to use the $15 plan. But a day later i already was asked to upgrade again, which i will deffinily not be due to lack of testing and support. The app would be much better if 1. Support replied to the email and took feedback onboard 2. The free trail was XX number of days for new store to allow time for testing. The app itself has a great UX and is very easy to set-up on the back end. But i will be looking for another app due to the 2 points above.
Hi dear people at Paparazzi,
We were shocked to see your review not because it's a 1-star one, but because we didn't find out that your business is new until you said it is. One of our values is that when it comes to early stage businesses, our main goal switches from being a business to be a business supporter. Since we are aware of the expenses of small businesses, we have a huge discounted plan for young shops (less than 6 months old shops) called the Toddler plan (lol!).
We've already sent you the information about it, but for other merchants who are reading this response, you can find our other promotion plans on the following page: https://fastbundle.co/promotion/
We'll wait for your response and we're sure that we will be able to find a suitable plan for your business ;)
Best wishes :)
The app doesn't display the bundle page - the most basic functionality of the app! Thee support is not very helpful, non-responsive, and takes forever. I don't know how they manage this business with such poor service.
[Note: Our support was available only 16 hours a day at the time. Since October 2023, we offer live support available through instant chat 24/7]
Hello Kinga,
We are sorry that you have had a bad experience with our app and support. We confess that we didn’t handle your support request very well and take full responsibility for it. You, and all of our merchants, deserve a stellar support. We wish to thank you for taking the time to leave a review and remind us how important it is that we keep improving.
We wish you and your business all the best.
Was really excited to use this app, but there was multiple issues and pretty terrible customer service to help assist me with the multiple issues. Really disappointed. Had to upgrade to the highest tier before I could even test what would work for us, and it still didn't work and no customer service to assist. Shame.
Hi dear friend at Vitality Blends
We are sorry that you had an unfortunate experience with our app and especially with our support team.
After your review, we checked our support system and found your ticket. We saw that one of our support team members answered your question but didn't hear back from you.
We thought that the answer might have sound not clear enough to you. So After you review, we immediately sent you an email with full explanation and discussed the issues. But still, we didn't hear back from you.
It's hard to remove bad memories from someone's mind, but we are ready to compensate it in the future.
If you have not received our email and want to get in touch again, you can find us on support@fastbundle.co.
Thank you and sorry again for the bad experience.
Regards,
Their customer service is too slow, and we cannot change the bundle display on the product detail page from vertical/stacked to horizontal/carousel. Bye-bye!
Hello Jordan,
Thank you for taking the time to leave a review. We always consider our reviews, especially the low rated ones, opportunities for improvement. However, the empty reviews are not as helpful in this regard. We tried reaching out many times by calling and emailing, hoping to understand what issue you have faced and offer our assistance, but never got any explanation from you. It seems like you had the app installed for only 4 minutes, during which time the app was not activated on your theme either.
We would be more than happy to help and improve our service based on your feedback, as long as you can let us know the issue. Our support team (email: support@fastbundle.co) is available 24/7 and they are fully equipped to assist you with anything.
We would love to provide you with the bundling solution you require, along with top support.