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The app doesn't display the bundle page - the most basic functionality of the app! Thee support is not very helpful, non-responsive, and takes forever. I don't know how they manage this business with such poor service.
[Note: Our support was available only 16 hours a day at the time. Since October 2023, we offer live support available through instant chat 24/7]
Hello Kinga,
We are sorry that you have had a bad experience with our app and support. We confess that we didn’t handle your support request very well and take full responsibility for it. You, and all of our merchants, deserve a stellar support. We wish to thank you for taking the time to leave a review and remind us how important it is that we keep improving.
We wish you and your business all the best.
Was really excited to use this app, but there was multiple issues and pretty terrible customer service to help assist me with the multiple issues. Really disappointed. Had to upgrade to the highest tier before I could even test what would work for us, and it still didn't work and no customer service to assist. Shame.
Hi dear friend at Vitality Blends
We are sorry that you had an unfortunate experience with our app and especially with our support team.
After your review, we checked our support system and found your ticket. We saw that one of our support team members answered your question but didn't hear back from you.
We thought that the answer might have sound not clear enough to you. So After you review, we immediately sent you an email with full explanation and discussed the issues. But still, we didn't hear back from you.
It's hard to remove bad memories from someone's mind, but we are ready to compensate it in the future.
If you have not received our email and want to get in touch again, you can find us on support@fastbundle.co.
Thank you and sorry again for the bad experience.
Regards,
Buena aplicación. Me han surgido algunas dudas, he escrito a el chat de soporte y me han solventado las dudas al instante
Their customer service is too slow, and we cannot change the bundle display on the product detail page from vertical/stacked to horizontal/carousel. Bye-bye!
Support is amazing fast and helpful. Ben assisted me immediately with my questions. He also didn't hesitate to jump on a call with me. Thank you!
Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations. Thank you for choosing us!
Amazing so far...it's only taken me a few minutes to figure out. There was a nice video to watch and just really easy. I used a different app and stayed up all night long trying to figure it out. This one is SUCH a life saver!
We’re glad that you enjoyed our service! :)
Fantastic app, even better support. 10/10
Providing top-notch support is a priority for us, and we're pleased to hear of your satisfaction! We can ask for nothing more 😊
Really great customer service, set up the whole thing in 20 mins
We pride ourselves on providing efficient and helpful support to our users.
It's wonderful to know that we were able to set up everything for you within 20 minutes.🤩
Your hair and beard solutions are really impressive!💪
Great customer service that responds in a timely manner and is supportive and helpful, and will even do some custom work for you. The product is still in development so doesn't do quite everything I'd need it to (I have some specific needs), but they seem to consistently be working on and updating the app, so I'm sure future updates will continue to have the product become better and better. This is the only reason I didn't give 5 stars, but I'm sure they're well on their way to changing my opinion.
This is the tone that motivate our whole team to perform better. Thank you for the kind words. :)
I tried 5 different bundling apps and Fast Bundle has been incredibly easy to set up and gives the best customer experience. We're thrilled! Plus, service has been quick and wonderful.
Fast Bundle is easy to set up and gives the best customer experience. Plus, support is quick and wonderful; These qualities remind us of one the best pickleball equipment shops ever. I found! it is "Revolin".😊