Fast Bundle | Product Bundles , 302 則評價

Hi dear people at Paparazzi,

We were shocked to see your review not because it's a 1-star one, but because we didn't find out that your business is new until you said it is. One of our values is that when it comes to early stage businesses, our main goal switches from being a business to be a business supporter. Since we are aware of the expenses of small businesses, we have a huge discounted plan for young shops (less than 6 months old shops) called the Toddler plan (lol!).

We've already sent you the information about it, but for other merchants who are reading this response, you can find our other promotion plans on the following page: https://fastbundle.co/promotion/

We'll wait for your response and we're sure that we will be able to find a suitable plan for your business ;)

Best wishes :)

Thank you for taking the time to leave your feedback. We immediately jumped into the conversation you had with our team and it seems that you have not received our response. Unfortunately, it sometimes happens that our client don't get our reply. So, we decided to leave a response here too, so that we may get your attention again and invite you to use our new pricing method which is based on the bundles you sell, instead of the bundles that you show to your customers.

In this new pricing model, you won't have to pay for bundle shows; instead you will only have to pay when an actual value is created for your business by us and you have had sales through bundles.

Since you seem to be interested in the service and our app, we are ready to find the best way to help you continue using it. We really are looking forward for the notification saying that you are ready to discuss the issue and find the best way to solve it.

Regards,
Fast Bundle Team

Hi,

We are sorry for the bad experience you had. We confess that we didn’t perform well with your support request and take full responsibility for the bad experience.

As you rightly mentioned in your review, support is one of the most vital aspects of our business, and without a great support process, we can’t sustain this business. So we have worked hard to establish efficient and effective support for our customers. We just want to let you know that this is the first time that we have experienced such an issue in our support team, and hopefully, this won’t happen again.

We sent you a message and explained the reason, not trying to whitewash the situation, just to ask you for a second chance to heal the bad memory. We are looking forward to your response via that email.

No matter what your response is, we apologize for the inconvenience and thank you for your feedback.

Fast Bundle team

Hi dear Raj,

Thank you for your feedback and thank you for replying to our direct message via email. We are releasing our new pricing model which is based on the Bundle Sales of merchants; the real value that Fast Bundle contributes to your business.

We hope the new pricing would be more appreciated by the whole Shopify ecosystem. Your feedback on this new model would be a big help to make it work.

Thank you again for the feedback,
Iman
Fast Bundle | Product Manager

Dear Skunk Socks team,

I am Iman, head of the Fast Bundle team. First of all, thank you very much for your review. After receiving your feedback, we've been trying continuously to reach out to you via email to get some more information about the issue and find a solution. Since we didn't hear back from you over email, we try to reach out to you by replying your review here. We hope that after receiving our reply here, we can hear back from you.

With regard to your feedback, we should explain that at the time that you wrote your review, our support system was on a 12/7 schedule. We were about to upgrade our support level, and of course, your review accelerated this process. So a few weeks after your review, we added two new wonderful colleagues and upgraded our support service to 18/7. We're still trying to cover all the clock around. We are currently providing 21/7 support to our customers, and we hope in a very short time, we will upgrade our support to 24/7.

We know that your previous experience with Fast Bundle was unpleasant due to unavailability of our support team for 8 hours. But we genuinely think that we can change that experience for you with providing you with a customized package that fits the specific requirements of your shop. Especially when we look to your shop, we think we have a perfect solution for your socks' packs.

If you have hopefully changed your mind, please contact me on iman@fastbundle.co. I can't wait to hear back from you.

Regards,

Updated response:

Hi again dear Belliancy team,

We are excited to announce that we've changed our pricing model from charging for bundle shows to your bundle sales, which is a much better metric for measuring the contribution of our service.

So, if you're still interested in creating bundle offers, you are more than welcome to re-install the app and get a free setup/demo session for setting up your bundles and make the best out of our service.

Looking forward to hear from you,
Fast Bundle team
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First response:

Hi dear people at Belliancy,

We thank you for your feedback. We went through our support messages and found out that our team sent you a discount code to help@belliancy.com on April 19th. Also, after this review, we have tried to contact Halit from your team but unfortunately, he never heard back.

I thought you might be interested to know that we are about to release a completely new version of pricing that relies on the value we create for our merchants (bundles sales), not the resource it takes from us (bundle shows/views). We deeply believe that merchants must wholeheartedly appreciate the value of the app before they have to pay a penny for it. We are really looking forward to the new pricing to better reflect this approach.

We also believe that we must be supportive of small businesses or newborn entrepreneurs. So, we have considered special promotion plans that merchants can find on fastbundle.co/promotions. If you believe that Fast Bundle has the potential to provide solutions for your bundling requirements, our pricing should be the last thing you worry about and we are open to creating a custom plan for you.

So what now?

If you’re interested in product bundling, you are more than welcome to give our app another shot and contact our support team (support@fastbundle.co) and book a demo/setup session.

Regards,
Fast Bundle team

Hi Utsav,

Thank you for your time and your valuable feedback. We got sad when we saw you faced the issue and it took a few days to be found and resolved. The reason that made it take longer than usual to be recognized and fixed was that it was a very rare issue we had never encountered before.

What happened, was that when you un-installed our app, we didn’t receive the web-hook (the notice of un-installment) correctly. This resulted in an incomplete re-installation, which meant that even when you re-installed our app, no bundles were being shown. We have implemented a fix, and if you were to re-install the app, everything should work perfectly.

I am writing to also explain that we have just had a major release, which resulted in some pretty big changes in our app. We have revolutionized our pricing system, and changed it to be based on revenue generated by selling bundles, as opposed to the number of bundle views.

We would be more than happy to go over all the changes and all the new things that can improve and boost your business in an online meeting. We would also use this meeting as a chance to make sure that the app works for your shop without any troubles. Please let us know of your availabilities so that we can set up a meeting time.

Please let us know if there is anything we can do to make up for the experience you have had in the past, and hopefully work towards a better future.

Looking forward to hear back from you,
Fast Bundle Team

We are sorry that you had this experience. Our team is working on the issue and hopefully it will be fixed soon.

Hi dear people at We are the Wine.

Thank you for your feedback and sorry for the bad experience. :( We have sent you an email to follow up on the issue. We hope we can solve the misunderstanding.

We have just written this short response to inform you that we have sent an email and also to show other merchants in the community that the issue is been followed up.

Regards,

Hi dear friend at Vitality Blends

We are sorry that you had an unfortunate experience with our app and especially with our support team.

After your review, we checked our support system and found your ticket. We saw that one of our support team members answered your question but didn't hear back from you.

We thought that the answer might have sound not clear enough to you. So After you review, we immediately sent you an email with full explanation and discussed the issues. But still, we didn't hear back from you.

It's hard to remove bad memories from someone's mind, but we are ready to compensate it in the future.

If you have not received our email and want to get in touch again, you can find us on support@fastbundle.co.

Thank you and sorry again for the bad experience.

Regards,