Fast Bundle | Product Bundles , 200 reviews

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
November 29, 2022

Terrible, not working properly, it doesnt even add the discount to cart. There is no support, no videos for tutorials. Dont buy this.

Skunk Socks
Mexico
Time spent using app: 2 months
November 29, 2022

Not a good app for new stores as the free plan does not allow sufficient testing. I have only run about 100 people through the store and already I am being asked to update the app to a $45 plan. This is not enough time to evaluate if the amount is worth it. The app works based on bundle views, but since one session can view 10-20 bundles, the app prices rack up very fast. A bundle page, like we used can count to about 10 views. And because we are a new store and testing a lot, most of the views just went on setting the app up and having my test team browse the new store. I would have give it more stars but the app didn't reply to my feedback and as my plan ran out on Black Friday i had no choice to use the $15 plan. But a day later i already was asked to upgrade again, which i will deffinily not be due to lack of testing and support. The app would be much better if 1. Support replied to the email and took feedback onboard 2. The free trail was XX number of days for new store to allow time for testing. The app itself has a great UX and is very easy to set-up on the back end. But i will be looking for another app due to the 2 points above.

Paparazzo
United Kingdom
Time spent using app: 24 days
VConvert replied November 30, 2022

Hi dear people at Paparazzi,

We were shocked to see your review not because it's a 1-star one, but because we didn't find out that your business is new until you said it is. One of our values is that when it comes to early stage businesses, our main goal switches from being a business to be a business supporter. Since we are aware of the expenses of small businesses, we have a huge discounted plan for young shops (less than 6 months old shops) called the Toddler plan (lol!).

We've already sent you the information about it, but for other merchants who are reading this response, you can find our other promotion plans on the following page: https://fastbundle.co/promotion/

We'll wait for your response and we're sure that we will be able to find a suitable plan for your business ;)

Best wishes :)

October 6, 2022

The app doesn't display the bundle page - the most basic functionality of the app! Thee support is not very helpful, non-responsive, and takes forever. I don't know how they manage this business with such poor service.

Make Scents
United States
Time spent using app: 7 days
VConvert replied October 13, 2022

Hi,

We are sorry for the bad experience you had. We confess that we didn’t perform well with your support request and take full responsibility for the bad experience.

As you rightly mentioned in your review, support is one of the most vital aspects of our business, and without a great support process, we can’t sustain this business. So we have worked hard to establish efficient and effective support for our customers. We just want to let you know that this is the first time that we have experienced such an issue in our support team, and hopefully, this won’t happen again.

We sent you a message and explained the reason, not trying to whitewash the situation, just to ask you for a second chance to heal the bad memory. We are looking forward to your response via that email.

No matter what your response is, we apologize for the inconvenience and thank you for your feedback.

Fast Bundle team

July 26, 2022

Servicio pésimo. Tras un tiempo usándola nos dio un error (no actualizaba los productos). Lo revisan y nos indican que la tienda no cumple con los servicios por el tipo de producto (es una tienda online de vinos totalmente legal y con todos los permisos para la distribución de alcohol). Nos han dado de baja la aplicación de modo unilateral. Lamentable.

We are the Wine
United States
Time spent using app: 5 months
VConvert replied July 28, 2022

Hi dear people at We are the Wine.

Thank you for your feedback and sorry for the bad experience. :( We have sent you an email to follow up on the issue. We hope we can solve the misunderstanding.

We have just written this short response to inform you that we have sent an email and also to show other merchants in the community that the issue is been followed up.

Regards,

March 29, 2022

Was really excited to use this app, but there was multiple issues and pretty terrible customer service to help assist me with the multiple issues. Really disappointed. Had to upgrade to the highest tier before I could even test what would work for us, and it still didn't work and no customer service to assist. Shame.

Vitality Blends
Australia
Time spent using app: 7 days
VConvert replied April 17, 2022

Hi dear friend at Vitality Blends

We are sorry that you had an unfortunate experience with our app and especially with our support team.

After your review, we checked our support system and found your ticket. We saw that one of our support team members answered your question but didn't hear back from you.

We thought that the answer might have sound not clear enough to you. So After you review, we immediately sent you an email with full explanation and discussed the issues. But still, we didn't hear back from you.

It's hard to remove bad memories from someone's mind, but we are ready to compensate it in the future.

If you have not received our email and want to get in touch again, you can find us on support@fastbundle.co.

Thank you and sorry again for the bad experience.

Regards,