Avaliações (275)

Classificação geral
4,9
Número por nível de avaliação
  • 93% das avaliações são de 5 estrelas
  • 2% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
20 de agosto de 2022

Support was there before the app even loaded first. Love it. I enabled my automatic recovery and just waiting for the cashflow to come in. Sick app. Saves me so much time to build and enable what this app offers

Crave Fancy
Canadá
Aproximadamente 21 horas usando o app
30 de agosto de 2020

AMAZING CUSTOMER SUPPORT - they helped me out with the setup process and showed me how everything works. we set abandoned cart recovery reminders via sms email and push notifications. i was missing a feature and they added it the next day. thanks!

99Jersey
Estados Unidos
Aproximadamente 21 horas usando o app
Royal Apps deixou uma resposta 30 de agosto de 2020

Thank you for the review! we're always here to help and we hope eventually the app will be good enough for you!

25 de maio de 2023

I have been trying to get a hold of customer support seems like forever. No reply. I've sent emails and no reply. I am constantly getting errors when I'm trying to use this app. I need someone from support to contact me now. It says 24/7 hr support and it's been 4 hours already with no reply.

The Nichole Collection
Estados Unidos
11 dias usando o app
25 de outubro de 2023

very helpful team

Mtgary - متجرى
Reino Unido
Aproximadamente 3 horas usando o app
15 de novembro de 2020

Best support ever! I installed the app and Eric from the support team helped me set up everything over Zoom call! I already got an abandoned checkout converted into a sale the fact that you can use both SMS notifications, push notifications and emails are...

Mercante24
Alemanha
Aproximadamente 2 horas usando o app
Royal Apps deixou uma resposta 15 de novembro de 2020

Thank you so much for the review! Good luck with your store!

22 de janeiro de 2021

I really wanted to like this app, because I have used another app from this company that works well, but this one caused my store many problems. It seemed to have conflicts with other apps in my store and also the FB messenger apps never showed up properly. I tried to get support to fix it, but there were still problems, even after they told me everything was ok. Anyway, I couldn't leave my store in a half-functioning state for much longer, so I just ended up deleting the app. Maybe I will try it again in the future when the bugs have been worked out.

woot & hammy
Estados Unidos
3 dias usando o app
Royal Apps deixou uma resposta 22 de janeiro de 2021

Hi guys,

Thank you for your honest review, Eric here, I'm the CEO here at Carti.io
Any chance we could jump on a call and explain everything to you?

We supported FB messenger completely until the recent update from Facebook that is blocking some of the features (you can find it at all the Facebook marketing apps out there). There is nothing we can do about it at the moment (this is not a code issue from our side). We're actively looking for a solution and in contact with Facebook to try and solve this ASAP.

I apologize for your experience, It would mean the world to me if you could give my business another chance 🙏

Please get back to me and let's see how we can solve this issue with you :)

Eric | Carti.io CEO

Data de edição: 2 de junho de 2022

I had to uninstall it because of the impossibility to customize the body email´s text..., once you send the email, it shows small, boring and practically unreadable in mobile phones.... The app looks great but with the big effort we need to accomplish in order to obtain an abandoned cart, we have to had all the tools to claim attention of potential customers in our emails, with fonts, colours, syzes, allignments, images, etc... If this company solve this, this app will be great, but at this time I have to uninstall it.

deRodríguez
Espanha
2 dias usando o app
Royal Apps deixou uma resposta 31 de maio de 2022

We are so sorry to hear that🙏 Our dev. team working on this feature right now, and it should be available in a few months. Any chance I can notify you once we release this update?

13 de janeiro de 2022

Alex was very kind and helpful. I installed this app today, and hope this app works well. Can't wait to see it send emails!

CreffectivePaper
Coreia do Sul
Aproximadamente 1 hora usando o app
Royal Apps deixou uma resposta 13 de janeiro de 2022

Thank you for your great review🙏 Our team is always ready to help you 24/7😎

10 de setembro de 2021

I am using this app to recover abandoned carts. So far it is very intuitive, easy to customize, and the chat feature is super helpful! They are very responsive and were able to show me exactly how to enable one of their key features.

Serenity Supply Co.
Estados Unidos
Aproximadamente 1 hora usando o app
Royal Apps deixou uma resposta 10 de setembro de 2021

Thank you for your great review🙏 Our support team is always ready to help you 24/7😎

7 de dezembro de 2021

Anton was super helpful with me navigating the app! So far, I'm loving the way the abandoned emails are set up.

The Good Cat Company
Estados Unidos
Aproximadamente 1 hora usando o app
Royal Apps deixou uma resposta 7 de dezembro de 2021

Thank you for your great review🙏 Our team is always ready to help you 24/7😎