Recover abandoned carts
Turn abandoned carts into sales. If a customer abandons their cart, send FB Messenger reminders until they purchase (requires an opt-in)
Follow up after the purchase
Stay in front of your customers on Messenger by sending receipts and follow-up messages to upsell for up to 60 days after their purchase
Auto-reply to comments
Sell directly to customers within Facebook comments. Auto-reply to comments on your FB posts, and automatically send them links to checkout
About Facebook Messenger Marketing
Messenger for Abandoned Carts
Your store is losing money every day through abandoned carts. Facebook Messenger is the most effective way to win them back. Once your visitor adds the product to his cart and opts-in, your Facebook page sends him up to three follow-up messages if he didn't purchase.
Incentivize your shoppers by revealing a discount code below your Add-to-cart button. With a single click, they get the offer. And your store now has permission to message them if they don't buy.
Engage potential customers 1:1 through FB Messenger. Retargeting ads might leave an impression. But Messenger messages have super-high open rates and click-through rates so that your visitors can complete their purchase
Messenger Marketing for both Abandoned Carts and Customers who purchased
Cartback also lets you follow up with customers who purchased. You can do post-purchase upsells, send receipts, or ask customers for reviews. Delight your shoppers with personalized customer service follow-up to turn them into repeat customers.
Q: Who is the sender of the Facebook message?
A: Your Facebook page automatically sends the message. During install, you'll be prompted to connect your Facebook page
Q: I already have an abandoned checkout app. Would I still use this?
A: Yes, you can use your current app to send emails to shoppers who left their email address. And this app will complement it by handling the visitors who did NOT leave an email address
Q: Can my visitors opt-out of the abandoned cart messages?
A: There's a "No thanks" quick-reply button your recipients can tap which will opt them out from receiving any more abandoned cart messages. Let us know if you want to change the "No Thanks" to something stronger like "Unsubscribe" or "Stop messaging me"
Q: I don't have my checkbox prechecked by default. Can you help me get default-checked status?
A: No, Facebook is no longer reviewing and approving stores to get prechecked status
CartBack is based in Mountain View, CA. We launched as the first Facebook Messenger Remarketing app in the Shopify store in July '17.
See the app in action
Explore how the app works in an example store.View example store
Pricing 30-day free trial
First 1000 messages/month included; $20 per additional 1000
100 message recipients per month
500 message recipients per month
1000 message recipients/month
2000 message recipients/month
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 456 reviews
Most recent reviews
Great App for a whole new frontier on abandoned carts. Are you still only trying to recover Carts through email??? That is so 2015! Just think about how effective it is to get a message through Facebook messenger vs only checking an email. The customer can reply with no effort and immediately get back to the cart with ease! Try this app out ASAP and BTW Joe provides great support and will help you out if you have any questions!
T A Y Online Store
A great app works great, and Amazing support team they are 1 step ahead with suggestions and follow up.
As others have said this app simply works. And it works well. It takes a few days to get going but after that it definitely recovers sales and builds a broadcast list. Within the first 8-9 days of installation it had generated and recovered around 1000 USD in sales for me.
Joe at Cartback is always responsive and tries his best to fix issues or make suggestions etc. Strongly recommended.