Marketing | Sales and conversion optimization
Facebook Messenger Marketing

Facebook Messenger Marketing

by Cartback

Recover abandoned carts & much more w/ FB Messenger Marketing

4.9 of 5 stars(458 reviews)
From $9/month. 30-day free trial.
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Recover abandoned carts

Turn abandoned carts into sales. If a customer abandons their cart, send FB Messenger reminders until they purchase (requires an opt-in)

Follow up after the purchase

Stay in front of your customers on Messenger by sending receipts and follow-up messages to upsell for up to 60 days after their purchase

Auto-reply to comments

Sell directly to customers within Facebook comments. Auto-reply to comments on your FB posts, and automatically send them links to checkout

About Facebook Messenger Marketing

Messenger for Abandoned Carts

Your store is losing money every day through abandoned carts. Facebook Messenger is the most effective way to win them back. Once your visitor adds the product to his cart and opts-in, your Facebook page sends him up to three follow-up messages if he didn't purchase.

Discount offers

Incentivize your shoppers by revealing a discount code below your Add-to-cart button. With a single click, they get the offer. And your store now has permission to message them if they don't buy.

Facebook Retargeting

Engage potential customers 1:1 through FB Messenger. Retargeting ads might leave an impression. But Messenger messages have super-high open rates and click-through rates so that your visitors can complete their purchase

Messenger Marketing for both Abandoned Carts and Customers who purchased

Cartback also lets you follow up with customers who purchased. You can do post-purchase upsells, send receipts, or ask customers for reviews. Delight your shoppers with personalized customer service follow-up to turn them into repeat customers.

FAQ

Q: Who is the sender of the Facebook message?

A: Your Facebook page automatically sends the message. During install, you'll be prompted to connect your Facebook page

Q: I already have an abandoned checkout app. Would I still use this?

A: Yes, you can use your current app to send emails to shoppers who left their email address. And this app will complement it by handling the visitors who did NOT leave an email address

Q: Can my visitors opt-out of the abandoned cart messages?

A: There's a "No thanks" quick-reply button your recipients can tap which will opt them out from receiving any more abandoned cart messages. Let us know if you want to change the "No Thanks" to something stronger like "Unsubscribe" or "Stop messaging me"

Q: I don't have my checkbox prechecked by default. Can you help me get default-checked status?

A: No, Facebook is no longer reviewing and approving stores to get prechecked status

About Cartback

CartBack is based in Mountain View, CA. We launched as the first Facebook Messenger Remarketing app in the Shopify store in July '17.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 30-day free trial

Starter

$9/month

First 1000 messages/month included; $20 per additional 1000

  • 100 message recipients per month

  • Abandoned Carts

  • Receipts

  • Discount widget

SMB

$19/month

  • 500 message recipients per month

  • Abandoned Carts

  • Receipts

  • Discount widget

  • Post-purchase follow-up

Pro

$29/month

  • 1000 message recipients/month

  • Abandoned Carts

  • Receipts

  • Post-purchase follow-up

  • Discount widget

  • Broadcasts

Plus

$49/month

  • 2000 message recipients/month

  • Abandoned Carts

  • Receipts

  • Post-purchase follow-up

  • Discount widget

  • Broadcasts

  • Comment Autoresponder

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.9 of 5 stars
 Based on 458 reviews

  • 5 of 5 stars
    96% of ratings are 5 stars
    (440)
  • 4 of 5 stars
    1% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (11)
View all 458 reviews

Most recent reviews

Rescue Swag

Rating
5 of 5 stars
Posted
November 28, 2019

Great app that just works away in the background. Fairly good recovery rates too. Would be nice if it could rotate messages to split test

CSG Store

Rating
5 of 5 stars
Posted
October 14, 2019

This app and the customer support are amazing - truly! If ever my Facebook account gets disconnected and I don't know it, these guys contact me and help remind me to check and reconnect it. Also, they are quick with responses on any issues that might pop up. Not to mention, our sales have increased from the abandon cart reminders and more!

www.ultrapoi.com

Rating
5 of 5 stars
Posted
September 13, 2019

Great App for a whole new frontier on abandoned carts. Are you still only trying to recover Carts through email??? That is so 2015! Just think about how effective it is to get a message through Facebook messenger vs only checking an email. The customer can reply with no effort and immediately get back to the cart with ease! Try this app out ASAP and BTW Joe provides great support and will help you out if you have any questions!

View all reviews