Imagine hiring a salesperson who follows up with each customer individually on Facebook a week after they purchased. That's what FB Messenger Upsell (FMU) does!
Your customers prefer to get contacted on Facebook. Set up a chatbot that has a conversation with them via FB Messenger. You can ask them if they're happy with their item. If they respond positively, ask them for a review or offer them a discount code to buy another item. If they respond negatively, you can jump into the chat manually.
ChatBack lets you set up a win-back campaign to automatically sell more to your recent customers. It's like a salesperson on autopilot!
You need to first have Shopify's Messenger integration for your store. Your customer opts into getting notifications on the checkout page. Then the app sends your customer a message a few days after they purchased.
You can obviously set the number of days after purchase. And you can customize the message, and follow-on messages depending on how the customer responds.
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