Amazon MCF by ByteStand

The customer service is fast, efficient, and excellent! We had a few issues due to our own inexperience, and customer service solved them within a couple of hours!

Great app for utilising FBA, simple to setup. Would certainly recommend this app for anyone looking to add FBA to their shopify account

Cara, I wanted to say a heart warmed thank you for showing me step by step how to fix my issues. I truly appreciate you taking the time to do that video as it really helped me a whole lot.

App is easy to use and customer service is fabulous. Cara was great help with some of the issues we faced with MCF shipping.

I absolutely LOVE this app. It has saved me so many headaches in terms of my shipping needs. It's easy to install, and Cara is just excellent with her customer service. I've found very few vendors offering the kind of customer service Cara offers with her apps. Now, I send my physical products to Amazon and let them do the shipping via the ByteStand app. Five stars from me.
Sincerely,
Rod Machado

The app is a great integration tool for fulfilling through FBA. I had some issues at first figuring out how to set it up (I did't watch the instruction video lol). After watching the video and reaching out for a little help from Todd in customer service... I got it all set up perfectly. My life is so much easier because of this app and it has streamlined our fulfillment processes even to the point where I am simply fulfilling orders from my phone while I'm a the beach. Not bad! Thanks for your help Todd! You are amazing!

We only had good experiences with the app! Recently sellings didn't work and customer support was very quick to help, competent and nice. Thank you, Cara!

*I will gladly change this review to 5 stars if/when this issue gets sorted as I hate leaving anything but 5 star reviews. But after a total of 7+ hours on the phone (conservatively) with staff from Shopify, ByteStand, and Amazon, and still not being able to get this app working as described, I feel this is a fair rating based on my experience; I am sorry.

CONTEXT:

The gentleman at ByteStand was very nice and professional and we trouble shot via shared-screen a lot of possible issues until everything seemed to be done correctly. However, allegedly I am still unable to fulfill international orders via ByteStand on FBA Export Eligible inventory. I was told that this is an Amazon issue, not a ByteStand issue in spite of my inventory being FBA Export Eligible.

While on the phone with Amazon, they are told me that they do not allow "non-media" products to be internationally fulfilled via 3rd party fulfillment software, so there is a massive discrepancy here in what ByteStand FBA says they do vs what Amazon is telling me.

I politely insisted that they were incorrect and escalated this case all the way up to Catalog Captive Team and then escalated it again to "Leadership" (with screen shots) insisting that this app should be working and that it was set up properly and that the problem must be on their end. The case is still open. However, I expect Amazon sweep this under the rug via ninja-closing-the-case-on-the-down-low and/or ninja-merging-the-case-with-an-unrelated-case-closed-weeks-ago which leaves me pounding sand for the last 2 days.

Besides the app not working properly for me, the people at ByteStand were very nice and professional.

Amazing customer support -- jumped into our store and updated the app to fix the bug we found in minutes.

This is an awesome app!! I love it and customer service is awesome! Highly recommended for anyone who wants to fulfill ur Shopify store through amazon FBA Shipping. Customer Service is very helpful patient. The overall experience is 5 stars. Keep the work, and I will for sure recommended to my friends.