리뷰 (449)

전체 평점
4.9
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2018년 11월 16일에 편집됨

International shipping through FBA (Multichannel fulfillment order) by this app doesn't "automagically" work if the items you are selling are

1. Ineligible for FBA export program. (you can check the eligibility in your AMZ Seller central account)
2. Non-media. (Only the following media products are eligible for international Multi-Channel Fulfillment: books, movies, videos, and DVDs (BMVD products)

FYI, https://sellercentral.amazon.com/gp/help/help.html?itemID=200149570

I'm going to uninstall this app. It's a real bummer.
Customer service is great, though.

CrediThink
대한민국
앱 사용 기간 12개월
2022년 7월 13일

Cara really helped us solve our problems. Although they shouldnt have happened in the first place she really did help put things right.

Geeza Men
영국
앱 사용 기간 12개월
2022년 12월 3일에 편집됨

Responsive customer service, they were able to effectively walk me through issues. - UX is clunky and there were some tricks to get around some of the bugs
- No issues with functioning

Aquariumproducts.ca
캐나다
앱 사용 기간 12개월
2023년 11월 2일

I can highly recommend this app because I use it for shopify and amazon in Europe especially Germany. Before this app we used one called Billbee and after a couple of weeks and bad support still not working.

I was confused when this app was set up after a couple of hours. After some questions everything was done in only two days. Today the support agent Cara asked me if I need help with anything. I had a question for shipping and everything was done after a few minutes. This was in the Chat and that was the perfect service from Cara. Great app and time saver for e-commerce.

Sunnati
독일
앱 사용 기간 12일
2023년 1월 6일에 편집됨

UPDATE
The 90 day free trial was a promo made available by the company, I was not "given" it as a gesture by them. Seems like they're annoyed that offer existed! The company's response exemplifies the attitude you will experience. Check out other critical reviews to for much of the same. No response on the bugs either, so I guess that should say enough!
----
Cara is a wonderful support rep that's conscientious and hard working, any issue we ever experienced that she could help with was resolved by her speedily, with care & true professionalism.

Unfortunately, I cannot say the values of the company. We rolled past our free trial by a total of 4 days over the holiday period and therefore fell into a paid period.

After experiencing a few bugs and gaps in the product we had already stopped using it, we asked for a courteous refund but the company refused even though it's clear we'd stopped using the app before this date from our usage logs.

Bugs & holes include:
- inventory update feature not correctly updating which cost us a few days in sales as it would keep marking products out of stock - painful in Q4
- unable to remove markets from billing without the developer
- pricing updates only match list price, not sale price of amazon listings - made this function impossible to as the primary function is to match up Amazon sale pricing to shopify store

Ultimately given we didn't use the product for those 4 or so days & one of the paid features didn't function correctly throughout, it would have been reasonable of the company to refund.

I would be glad to remove the negative areas of my review if this can be resolved.
I'm not sure that $100 is worth souring a relationship.

BOLDCUBE Scooters
영국
앱 사용 기간 7개월
답글 ByteStand개 2023년 1월 6일

Our typical free trial period is 7 days. However this shop was given a 90 day free trial. This shop went past that 90 day free trial period and was finally charged after using the app for free for 3 months.

2019년 3월 19일

I would rate this service zero if i could. I asked one of the customer service representatives Gennifer if they could guide me through on how to set it up properly as the service wasn't working probably and this is the message i received

"Unfortunately, our FBA Shipping app can be complex to setup. It may be a better use of your time to explore other shipping options."

Basically saying they couldn't be bothered.

nomad travel Gear
아일랜드
앱 사용 기간 6개월
답글 ByteStand개 2019년 3월 19일

We have a detailed record of all the conversations that come thru the help desk. We exchanged 69 emails with Alan of Nomad Travel. Gennifer spent hours explaining our app to Allen, both via email and over the phone, sharing our video library and helping Alan every way possible.

Typically our app takes less than 5 minutes to install.

At some point we have to let the user know that maybe this app isn't for them, we reached that point with Alan.

2022년 1월 5일에 편집됨

Cara has been amazing in answering all the questions we had. Seems like great app and working fine so far

Invite By Voice LLC
미국
앱 사용 기간 6일
2018년 2월 19일

The app is great, & Todd is even better! Sooooo helpful! Thank you so much!

Interiordecode
영국
앱 사용 기간 6일
2022년 4월 26일

Fantastic customer service! I did not know that I could do this for amazon australia?!Love that this app can free up so much of my time!

June And Juniper Australia
오스트레일리아
앱 사용 기간 6일
2018년 4월 9일

Works GREAT, makes life easy. Fast and detailed responses from the developer. Happy to be using the software.

Smarter Lifestyle Shop
미국
앱 사용 기간 5일