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This a great App I needed to integrate my stock FMA to shopify and this was possible with this app. Costumer servcice provided by Chip was amazing, helped me on every step on the way, cleared every doubt, and helped me configure it.
good professionals
willing to help you configure your app ..
Cara is AWESOME! So very helpful in configuring the app to sync with our Amazon seller account. Thanks again for all your help.
*I will gladly change this review to 5 stars if/when this issue gets sorted as I hate leaving anything but 5 star reviews. But after a total of 7+ hours on the phone (conservatively) with staff from Shopify, ByteStand, and Amazon, and still not being able to get this app working as described, I feel this is a fair rating based on my experience; I am sorry.
CONTEXT:
The gentleman at ByteStand was very nice and professional and we trouble shot via shared-screen a lot of possible issues until everything seemed to be done correctly. However, allegedly I am still unable to fulfill international orders via ByteStand on FBA Export Eligible inventory. I was told that this is an Amazon issue, not a ByteStand issue in spite of my inventory being FBA Export Eligible.
While on the phone with Amazon, they are told me that they do not allow "non-media" products to be internationally fulfilled via 3rd party fulfillment software, so there is a massive discrepancy here in what ByteStand FBA says they do vs what Amazon is telling me.
I politely insisted that they were incorrect and escalated this case all the way up to Catalog Captive Team and then escalated it again to "Leadership" (with screen shots) insisting that this app should be working and that it was set up properly and that the problem must be on their end. The case is still open. However, I expect Amazon sweep this under the rug via ninja-closing-the-case-on-the-down-low and/or ninja-merging-the-case-with-an-unrelated-case-closed-weeks-ago which leaves me pounding sand for the last 2 days.
Besides the app not working properly for me, the people at ByteStand were very nice and professional.
An app is only as good as the support. Cara here is a rockstar! Wow. We got set up super fast and the interface is so intuitive! Thank you.
International shipping through FBA (Multichannel fulfillment order) by this app doesn't "automagically" work if the items you are selling are
1. Ineligible for FBA export program. (you can check the eligibility in your AMZ Seller central account)
2. Non-media. (Only the following media products are eligible for international Multi-Channel Fulfillment: books, movies, videos, and DVDs (BMVD products)
FYI, https://sellercentral.amazon.com/gp/help/help.html?itemID=200149570
I'm going to uninstall this app. It's a real bummer.
Customer service is great, though.
Cara really helped us solve our problems. Although they shouldnt have happened in the first place she really did help put things right.
Responsive customer service, they were able to effectively walk me through issues. - UX is clunky and there were some tricks to get around some of the bugs
- No issues with functioning
I can highly recommend this app because I use it for shopify and amazon in Europe especially Germany. Before this app we used one called Billbee and after a couple of weeks and bad support still not working.
I was confused when this app was set up after a couple of hours. After some questions everything was done in only two days. Today the support agent Cara asked me if I need help with anything. I had a question for shipping and everything was done after a few minutes. This was in the Chat and that was the perfect service from Cara. Great app and time saver for e-commerce.
Awesome customer Service. Helped us along the way getting set up. Very happy with their service and app.